Branch Service Specialist - Big Island Branches

Hawaii Restaurant Card; Hilo (HI); On-site; USD 28,929 - 30,996; Full time

Job summary

Hawaii Restaurant Card is seeking a Branch Service Specialist for Big Island Branches to support customers with their banking transactions. This role involves processing deposits, withdrawals, and resolving customer inquiries. Ideal candidates will excel in communication and problem-solving, contributing to the bank's goals while adhering to compliance regulations. Extensive training will be provided to empower success in this customer-focused position. The salary range for this role is $21.00 to $22.50 hourly.

Qualifications

• Proven ability to connect with customers and build trusting relationships.
• Excellent verbal and interpersonal communication skills.
• Excellent organizational skills and attention to detail.
• Demonstrated ability to problem solve, be resourceful and work effectively under pressure.

Responsibilities

• Provide account services to customers, such as processing deposits and withdrawals.
• Identify customer needs, answer inquiries, and resolve issues.
• Comply with applicable banking laws and regulations.
• Provide personalized education in digital banking solutions.

Skills

Customer relationship building

Verbal communication skills

Organizational skills

Problem-solving

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Branch Service Specialist - Big Island Branches

30+ days ago Requisition ID: 3016

Salary Range: $21.00 To $22.50 Hourly

Role of a dream maker:

As a valued member of our team, you will support customers with their important bank transactions. You’ll also get to know them by being curious and asking questions about their financial needs and goals so you can suggest the right ASB products and services to improve their financial well-being. When you apply, you'll work with our team to find a branch that's the best fit for you and for ASB within the Bis Island.

How you will make an impact:

• Make banking easy. Provide account services to customers, such as processing deposits, withdrawals, check cashing, and loan payments. Record night and mail deposits.
• Provide solutions. Through building and deepening relationships, you’ll identify customer needs, answer inquiries, and resolve issues. You’ll explain and promote features and benefits of bank products and services and you’ll contribute to meeting branch goals by referring customers to business partners as appropriate.
• Get stuff done the right way. Comply with applicable banking laws and regulations including Bank Secrecy Act/Anti-Money Laundering.
• Educate on anytime, anywhere banking options. Provide personalized, in-person education in digital banking solutions.

Support you will get:

As a new hire you’ll get extensive teller training in ASB products, services and processes, both in a classroom setting and on the job. We’ll give you the tools and support you need to be successful.

What we're looking for in a candidate:

• Proven ability to connect with customers and build trusting relationships.
• Excellent verbal and interpersonal communication skills.
• Excellent organizational skills and attention to detail.
• Demonstrated ability to problem solve, be resourceful and work effectively under pressure.

At American Savings Bank, we welcome and support all individuals and celebrate the diversity of our team members, customers and community. We are committed to ensuring that our online application process is accessible and provides an equal employment opportunity to all job seekers. If you need assistance searching for a job or submitting an application, please contact us by calling 808-538-2000 and a member of our Recruitment team will follow up with you. Mahalo for your interest in American Savings Bank!