Branch Service Specialist - Hokulei Branch

American Savings Bank; Lihue (HI); Presencial; USD 40.000 - 50.000; Tempo integral

Resumo da vaga

A financial institution in Hawaii is seeking a Branch Service Specialist to support customers with transactions and develop relationships. The role involves processing deposits and withdrawals, resolving inquiries, and complying with banking regulations. Candidates should have strong communication and organizational skills, with a focus on customer satisfaction. This position offers extensive training to ensure success in a dynamic banking environment.

Qualificações

• Proven ability to connect with customers.
• Excellent verbal and interpersonal communication skills.
• Strong organizational skills and attention to detail.
• Able to work effectively under pressure.

Responsabilidades

• Provide account services such as deposits and withdrawals.
• Identify customer needs and resolve inquiries.
• Comply with banking laws and regulations.
• Educate customers on digital banking solutions.

Conhecimentos

Customer relationship building

Verbal and interpersonal communication

Organizational skills

Problem-solving skills

Descrição da vaga

At American Savings Bank, our Branch Service Specialist are key in helping to make dreams possible for customers across the state. We're looking for teammates to join our Hokulei Village Branch! Teammates hired must be available to come to Oahu for our scheduled teller trainings. We're looking for tellers who can work full time.

Role Of a Dream Maker

As a valued member of our team, you will support customers with their important bank transactions. You’ll also get to know them by being curious and asking questions about their financial needs and goals so you can suggest the right ASB products and services to improve their financial well-being.

How You Will Make An Impact

• Make banking easy. Provide account services to customers, such as processing deposits, withdrawals, check cashing, and loan payments. Record night and mail deposits.
• Provide solutions. Through building and deepening relationships, you’ll identify customer needs, answer inquiries, and resolve issues. You’ll explain and promote features and benefits of bank products and services and you’ll contribute to meeting branch goals by referring customers to business partners as appropriate.
• Get stuff done the right way. Comply with applicable banking laws and regulations including Bank Secrecy Act/Anti-Money Laundering.
• Educate on anytime, anywhere banking options. Provide personalized, in-person education in digital banking solutions.

Support You Will Get

As a new hire you’ll get extensive teller training in ASB products, services and processes, both in a classroom setting and on the job. We’ll give you the tools and support you need to be successful.

What We're Looking For In a Candidate

• Proven ability to connect with customers and build trusting relationships.
• Excellent verbal and interpersonal communication skills.
• Excellent organizational skills and attention to detail.
• Demonstrated ability to problem solve, be resourceful and work effectively under pressure.

EOE, including disability/veterans

At American Savings Bank, we welcome and support all individuals and celebrate the diversity of our team members, customers and community. We are committed to ensuring that our online application process is accessible and provides an equal employment opportunity to all job seekers. If you need assistance searching for a job or submitting an application, please contact us by calling 808-538-2000 and a member of our Recruitment team will follow up with you. Mahalo for your interest in American Savings Bank!