Branch Service Specialist - Honolulu/ East Oahu

American Savings Bank; Honolulu (HI); On-site; USD 38,000 - 52,000; Full time

Job summary

American Savings Bank in Honolulu is seeking a customer-focused team member to assist clients with deposits, withdrawals, check cashing, and loan payments. You will ask questions about financial needs and recommend ASB products to improve their financial well-being.

You'll ensure compliance with banking laws, provide in-person education on digital banking options, and help meet branch goals by delivering friendly, reliable service.

Qualifications

• Proven ability to connect with customers and build trusting relationships.
• Excellent verbal and interpersonal communication skills.
• Excellent organizational skills and attention to detail.
• Ability to problem solve, be resourceful and work under pressure.

Responsibilities

• Provide account services to customers, including deposits, withdrawals, check cashing, and loan payments.
• Build relationships, identify customer needs, answer inquiries, and promote ASB products.
• Comply with banking laws and regulations including Bank Secrecy Act/Anti-Mraud laundering.
• Educate customers on digital banking options in person.

Skills

Customer relationship building

Verbal and interpersonal communication

Organizational skills

Problem solving under pressure

Job description

Role of a dream maker:

As a valued member of our team, you will support customers with their important bank transactions. You'll also get to know them by being curious and asking questions about their financial needs and goals so you can suggest the right ASB products and services to improve their financial well-being.

How you will make an impact:

• Make banking easy. Provide account services to customers, such as processing deposits, withdrawals, check cashing, and loan payments. Record night and mail deposits.
• Provide solutions. Through building and deepening relationships, you'll identify customer needs, answer inquiries, and resolve issues. You'll explain and promote features and benefits of bank products and services and you'll contribute to meeting branch goals by referring customers to business partners as appropriate.
• Get stuff done the right way. Comply with applicable banking laws and regulations including Bank Secrecy Act/Anti-Money Laundering.
• Educate on anytime, anywhere banking options. Provide personalized, in-person education in digital banking solutions.

Support you will get:

As a new hire you'll get extensive teller training in ASB products, services and processes, both in a classroom setting and on the job. We'll give you the tools and support you need to be successful.

What we're looking for in a candidate:

• Proven ability to connect with customers and build trusting relationships.
• Excellent verbal and interpersonal communication skills.
• Excellent organizational skills and attention to detail.
• Demonstrated ability to problem solve, be resourceful and work effectively under pressure.

EOE, including disability/veterans

At American Savings Bank, we welcome and support all individuals and celebrate the diversity of our team members, customers and community. We are committed to ensuring that our online application process is accessible and provides an equal employment opportunity to all job seekers. If you need assistance searching for a job or submitting an application, please contact us by calling 808-538-2000 and a member of our Recruitment team will follow up with you. Mahalo for your interest in American Savings Bank!