Branch Banking Advisor: Build Connections & Solutions

American Savings Bank; Waimea/Kamuela (HI); On-site; USD 35,000 - 50,000; Full time

Job summary

American Savings Bank is seeking a dedicated bank teller to enhance customer relationships by providing account services and promoting financial products. In this role, you will help customers with transactions such as deposits, withdrawals, and loan payments, while also educating them on digital banking options. The ideal candidate will possess excellent interpersonal communication skills and a strong attention to detail. Extensive training is provided to ensure success in this customer-focused position.

Qualifications

• Proven ability to connect with customers and build trusting relationships.
• Excellent verbal and interpersonal communication skills.
• Excellent organizational skills and attention to detail.
• Demonstrated ability to problem-solve and work effectively under pressure.

Responsibilities

• Provide account services to customers, including processing deposits and withdrawals.
• Identify customer needs and promote bank products and services.
• Comply with banking laws and regulations.
• Provide education on digital banking solutions.

Skills

Customer relationship building

Verbal and interpersonal communication

Organizational skills

Problem-solving

Job description

At American Savings Bank, our Branch Service Specialist is key in helping to make dreams possible for customers across the state. We're looking for teammates to join our Hawaii Island Branches! Teammates hired must be available to travel to Oahu for scheduled teller trainings, which are covered by ASB.

Role of a dream maker:

As a valued member of our team, you will support customers with their important bank transactions. You'll also get to know them by being curious and asking questions about their financial needs and goals so you can suggest the right ASB products and services to improve their financial well-being. When you apply, you'll work with our team to find a branch that's the best fit for you and for ASB within Hawaii Island.

How you will make an impact:

• Make banking easy. Provide account services to customers, such as processing deposits, withdrawals, check cashing, and loan payments. Record night and mail deposits.
• Provide solutions. Through building and deepening relationships, you'll identify customer needs, answer inquiries, and resolve issues. You'll explain and promote features and benefits of bank products and services and you'll contribute to meeting branch goals by referring customers to business partners as appropriate.
• Get stuff done the right way. Comply with applicable banking laws and regulations including Bank Secrecy Act/Anti-Money Laundering.
• Educate on anytime, anywhere banking options. Provide personalized, in-person education in digital banking solutions.

Support you will get:

As a new hire you'll get extensive teller training in ASB products, services and processes, both in a classroom setting and on the job. We'll give you the tools and support you need to be successful.

What we're looking for in a candidate:

• Proven ability to connect with customers and build trusting relationships.
• Excellent verbal and interpersonal communication skills.
• Excellent organizational skills and attention to detail.
• Demonstrated ability to problem solve, be resourceful and work effectively under pressure.

EOE, including disability/veterans

At American Savings Bank, we welcome and support all individuals and celebrate the diversity of our team members, customers and community. We are committed to ensuring that our online application process is accessible and provides an equal employment opportunity to all job seekers. If you need assistance searching for a job or submitting an application, please contact us by calling 808-538-2000 and a member of our Recruitment team will follow up with you. Mahalo for your interest in American Savings Bank!