Branch Service Specialist - Hawaii Island Branches

American Savings Bank; Hilo (HI); On-site; USD 35,000 - 50,000; Full time

Job summary

A local banking institution in Waimea is seeking Branch Service Specialists who connect with customers and enhance their banking experience. Successful candidates will provide vital account services, promote products, and educate on digital banking solutions. Both full-time and part-time opportunities are available, requiring a commitment to exceptional service and compliance with banking regulations. Join us to make a positive impact in the financial lives of our community's customers.

Qualifications

• Proven ability to connect with customers and build trusting relationships.
• Excellent verbal and interpersonal communication skills.
• Excellent organizational skills and attention to detail.
• Demonstrated ability to problem solve and work effectively under pressure.

Responsibilities

• Provide account services such as processing deposits and withdrawals.
• Identify customer needs and promote bank products and services.
• Comply with banking laws and regulations.
• Provide education on digital banking solutions.

Skills

Customer relationship building

Verbal communication

Organizational skills

Problem solving

Job description

Overview

At American Savings Bank, our Branch Service Specialists are key in helping to make dreams possible for customers across the state. We are looking for teammates to join our Waimea Branch! Teammates hired must be available to come to Oahu for our scheduled teller trainings. We\'re looking for Branch Service Specialists who can work full time or part time.

Role Of a Dream Maker

As a valued member of our team, you will support customers with their important bank transactions. You’ll also get to know them by being curious and asking questions about their financial needs and goals so you can suggest the right ASB products and services to improve their financial well-being.

How You Will Make An Impact

• Make banking easy. Provide account services to customers, such as processing deposits, withdrawals, check cashing, and loan payments. Record night and mail deposits.
• Provide solutions. Through building and deepening relationships, you’ll identify customer needs, answer inquiries, and resolve issues. You’ll explain and promote features and benefits of bank products and services and you’ll contribute to meeting branch goals by referring customers to business partners as appropriate.
• Get stuff done the right way. Comply with applicable banking laws and regulations including Bank Secrecy Act/Anti-Money Laundering.
• Educate on anytime, anywhere banking options. Provide personalized, in-person education in digital banking solutions.

Support You Will Get

As a new hire you’ll get extensive teller training in ASB products, services and processes, both in a classroom setting and on the job. We’ll give you the tools and support you need to be successful.

What We\'re Looking For In a Candidate

• Proven ability to connect with customers and build trusting relationships.
• Excellent verbal and interpersonal communication skills.
• Excellent organizational skills and attention to detail.
• Demonstrated ability to problem solve, be resourceful and work effectively under pressure.

EOE, including disability/veterans. At American Savings Bank, we welcome and support all individuals and celebrate the diversity of our team members, customers and community. We are committed to ensuring that our online application process is accessible and provides an equal employment opportunity to all job seekers. If you need assistance searching for a job or submitting an application, please contact us by calling 808-538-2000 and a member of our Recruitment team will follow up with you. Mahalo for your interest in American Savings Bank!