Branch Service Manager - Scottsdale Road & 101/Phoenix (AZ)

Zions Bancorporation; Phoenix (AZ); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance

Paid Time Off

401(k) with company match

HSA/FSAs

Tuition reimbursement

Job summary

National Bank of Arizona, a division of Zions Bancorporation, invites an experienced Branch Service Manager to Scottsdale Road & 101/Phoenix. You will lead inside and outside sales, mentor staff, and ensure service excellence while advancing branch goals.

The role requires 2+ years in banking, strong customer service and leadership skills, plus NMLS licensing eligibility. This on-site position offers comprehensive benefits and a robust career path.

Qualifications

• Requires 2+ years in retail banking, sales, new accounts, customer service or related experience.
• Knowledge of banking industry, processes, regulations and products.
• Knowledge of lending processes and procedures.
• Strong customer service, relationship-building, sales and management skills.
• Proficient communication, verbal and written.
• Spanish bilingual preferred.

Responsibilities

• Assist in achieving branch goals through personal production and oversight of inside sales and service.
• Ensure branch compliance with bank policies and readiness for internal audits.
• Identify client needs and provide solutions including new accounts and loans.
• Refer customers to bank products and services; coordinate with lending teams.
• Provide sales leadership and coaching for branch staff.
• Maintain service levels and operational integrity in partnership with key teams.

Skills

Retail banking

Sales

Customer service

New accounts

Lending process

Education

High school diploma

Tools

Word processing

Spreadsheets

General software

Job description

Branch Service Manager - Scottsdale Road & 101/Phoenix (AZ)

At National Bank of Arizona, we’re a community of professionals with relationships at our core. We strive to promote an engaging environment with accessible leadership and on-going employee development. National Bank of Arizona was founded on the premise of building local relationships, we pride ourselves on providing our clients, shareholders and each other with the best possible tools, resources and opportunities. Our workplace culture is based on inclusivity and collaboration, so we can give our customers as well as our employees the best possible environment to thrive. More than 40 years later, our approach hasn’t changed. At NBAZ, the possibilities are endless – come for the job, stay for a career.

NBAZ is looking for a seasoned Branch Service Manager to join Arizona’s #1 Community Bank in our Scottsdale Road & 101/Phoenix branch. If you are passionate about being part of a community, being a team player, and helping others reach their financial goals, then we are interested in speaking with you!

Essential Functions:

• Under the direction of the branch manager, is responsible for assisting in achieving the strategic goals of the branch through their own production, as well as the oversight of inside sales and service.
• Assists in keeping the branch in compliance with all bank policies and procedures and prepares the branch for internal audits.
• Identifies and addresses client needs and provides solutions which may include new accounts, consumer loans, performs client service issues, and responds to more complex client complaints and questions.
• Makes appropriate referrals for other bank products and services, including commercial lending products.
• Ensures all employees are properly trained and able to refer prospects/clients to other bank products and services.
• Provides sales leadership for other branch employees, which includes overseeing both the inside and outside sales efforts of those employees.
• Responsible for coaching, mentoring, and monitoring service levels within the branch.
• Works closely with key partners to achieve sales and service objectives and maintains operational integrity.
• May be responsible for processing cash transactions and other customer service duties within the branch.
• Supports additional assigned responsibilities to help the branch achieve overall success in sales, service, and operations.
• Other duties as assigned.

Qualifications:

• Requires a high school diploma and 2+ years' experience in retail banking, sales, new accounts, customer service, loan processes or other directly related experience. A combination of education and experience may meet requirements.
• Knowledge of the banking industry, processes, procedures, regulations, and products.
• Knowledge of lending process and procedures.
• Strong customer service, relationships building, sales and management skills.
• Ability to handle various client concerns and problems.
• Must have good communication skills, both verbal and written.
• Knowledge of computer programs, i.e., word processing, spreadsheets, etc.
• Ability to set and maintain high quality work standards.
• Ability to lead a group.
• Ability to deal effectively with people in various job capacities.
• Excellent problem solving and communication skills.
• Bilingual proficiency in English and Spanish languages, is preferred.
• This position requires National Mortgage Licensing System (NMLS) registration under the terms of the S.A.F.E. Act.

Schedule: Monday – Friday: 8:00 AM – 5:30 PM; 40 hours/week

• Medical, Dental and Vision Insurance - START DAY ONE!
• Life and Disability Insurance, Paid Parental Leave and Adoption Assistance.
• Health Savings (HSA), Flexible Spending (FSA) and dependent care accounts.
• Paid Training, Paid Time Off (PTO) and 11 Paid Federal Holidays.
• 401(k) plan with company match, Profit Sharing, competitive compensation in line with work experience.
• Mental health benefits include coaching and therapy sessions.
• Tuition Reimbursement for qualifying employees.
• Employee Ambassador preferred banking products.

This position will be open until filled.

All candidates, including those with criminal histories will be considered for employment. However, a background check adjudicated consistently with the FDIC Section 19 regulation will be completed on any candidate who accepts a conditional job offer from the Company. Because the Company is a financial institution, the FDIC guidelines apply to all positions within the company and as such any and all job duties have a direct relationship to a candidate’s criminal history and that criminal history would need to align with the FDIC Section 19 regulations.

Zions Bancorporation, National Association prohibits illegal discrimination and reaffirms its policy of providing Equal Employment Opportunity (EEO), by extending equal employment and advancement opportunities to all employees and applicants for employment, without regard to race, color, religion, age (40 and over), sex, pregnancy, gender, disability, national origin, ethnic background, citizenship, protected veteran status, military service, sexual orientation, gender identity, genetic information or any other characteristic protected by applicable federal, state or local law.

It is the Company’s policy not to discriminate because of a person’s relationship or association with a protected veteran. This includes spouses and other family members. Also, Zions will safeguard the fair and equitable treatment of protected veteran spouses and family members with regard to all employment actions and prohibit harassment of applicants and employees because of their relationship or association with a protected veteran.

Applicants Requesting Accommodations: If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access our career site. You can request reasonable accommodations by contacting us at [e-mail] or 801/844-7618.

National Bank of Arizona a division of Zions Bancorporation, N.A. Member FDIC