Premier Client Support Specialist – Gainey/Scottsdale (AZ)

National Bank of Arizona; Scottsdale (AZ); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

PTO (Paid Time Off)

401(k) plan with match

Job summary

National Bank of Arizona is seeking a Premier Client Support Specialist to maintain strong client relationships across Arizona and provide exemplary service for loan inquiries, deposits, and banking products.

The role partners with Private Bankers to support high-value clients, handles deposit account management, and ensures accurate processing of transactions while delivering a seamless customer experience.

Qualifications

• Requires a High School degree or equivalent and 1+ years of bank operations, customer service, administrative support or other related experience.
• Preferred, but not required, 1+ years of banking experience with knowledge of consumer and business account opening.
• Familiar with relationship banking concepts including products, terminology, procedures, loan documentation, and systems related to servicing client needs.
• Exceptional customer service is required in maintaining portfolios of high-touch Business Executives.
• Must have strong interpersonal, written, and verbal communication skills.
• Must be able to work independently, prioritize projects, and follow through on deadlines.
• Hours: Monday – Friday: 8:00am to 5:00pm.

Responsibilities

• Partner with assigned Private Banker(s) to support a portfolio of private banking clients, providing exceptional service across loan inquiries, deposit account management, and other banking products and services.
• Assist portfolio clients with opening and maintaining deposit accounts and banking services, while processing loan advances, paydowns, account transfers, bankcard requests, online banking services, and wire transactions.
• Communicate and consult with existing and prospective customers on products and services offered to ensure needs are met.
• Perform additional service transactions such as address changes, check orders, issue/activate ATM cards, accept loan payments, supply account balances, and perform stop payments.
• Provide administrative support to the private banking team.
• Work with the lending teams and clients to gather all pertinent loan due diligence items.
• Perform all quality reviews of legal documentation, system data and file maintenance requests.
• Responsible for managing all reporting requirements for the assigned portfolio.
• Partner with management and other bank departments to research client issues and ensure timely resolution.
• Perform other duties as assigned.

Skills

Bank operations

Customer service

Administrative support

Relationship banking

Interpersonal skills

Communication

Education

High School diploma

Tools

Office software

Job description

At National Bank of Arizona, we’re a community of professionals with relationships at our core. We strive to promote an engaging environment with accessible leadership and on-going employee development. National Bank of Arizona was founded on the premises of building local relationships, we pride ourselves on providing our clients, shareholders and each other with the best possible tools, resources, and opportunities. Our workplace culture is based on inclusivity and collaboration, so we can give our customers as well as our employees the best possible environment to thrive. More than 40 years later, our approach has not changed. At NBAZ, the possibilities are endless – come for the job, stay for a career.

National Bank of Arizona is looking for an experienced Premier Client Support Specialist with a talent and passion in maintaining client relationships throughout Arizona.

Essential Functions:

• Partner with assigned Private Banker(s) to support a portfolio of private banking clients, providing exceptional service across loan inquiries, deposit account management, and other banking products and services.
• Assist portfolio clients with opening and maintaining deposit accounts and banking services, while processing loan advances, paydowns, account transfers, bankcard requests, online banking services, and wire transactions.
• Communicate and consult with existing and prospective customers on products and services offered to ensure needs are met.
• Perform additional service transactions such as address changes, check orders, issue/activate ATM cards, accept loan payments, supply account balances, and perform stop payments.
• Provide administrative support to the private banking team.
• Work with the lending teams and clients to gather all pertinent loan due diligence items.
• Perform all quality reviews of legal documentation, system data and file maintenance requests.
• Responsible for managing all reporting requirements for the assigned portfolio.
• Partner with management and other bank departments to research client issues and ensure timely resolution.
• Perform other duties as assigned.

Qualifications:

Requires a High School degree or equivalent, and 1+ years of bank operations, customer service, administrative support or other directly related experience.

• Preferred, but not required, of 1+ years of banking experience with knowledge of consumer and business account opening.
• Working knowledge of relationship banking concepts including products, terminology, procedures, loan documentation, and systems related to servicing client needs.
• Exceptional customer service is required in maintaining portfolios of “high-touch” Business Executives.
• Be familiar with common office software and applications.
• Must have strong interpersonal, written, and verbal communication skills.
• Must be able to work independently, prioritize projects, and follow through on deadlines.
• Hours: Monday – Friday: 8:00am to 5:00pm.

Benefits:

• Medical, Dental and Vision Insurance - START DAY ONE!
• Life and Disability Insurance, Paid Parental Leave and Adoption Assistance.
• Health Savings (HSA), Flexible Spending (FSA) and dependent care accounts.
• Paid Training, Paid Time Off (PTO) and 11 Paid Federal Holidays.
• 401(k) plan with company match, Profit Sharing, competitive compensation in line with work experience.
• Mental health benefits include coaching and therapy sessions.
• Tuition Reimbursement for qualifying employees.
• Employee Ambassador preferred banking products.