Branch Service Manager - Diesel Shop

Eastern Truck & Trailer; Brunswick (OH); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Competitive salary

Performance-based bonus opportunities

Health, dental, and vision insurance

Paid vacation and holidays

Retirement plan with company match

Company vehicle or vehicle allowance

Job summary

Eastern Truck & Trailer in Ohio is seeking a Branch Manager to oversee daily diesel repair facility operations. You will lead technicians, service advisors, and staff, driving efficiency, profitability, and customer satisfaction.

The role requires strong leadership, budgeting, and customer service skills, with CDL being a plus. You will manage inventory, safety, and compliance while developing strategies to grow sales and performance.

Qualifications

• Minimum of 4 years of management experience in a diesel repair, fleet maintenance, trucking, or heavy equipment environment.
• Strong knowledge of diesel engines, heavy-duty truck repair, and maintenance operations.
• Proven leadership and team-building skills.
• Experience managing budgets, shop performance, and financial reporting.
• Excellent customer service and communication skills.
• Strong organizational and problem-solving abilities.
• Valid driver’s license required; CDL is a plus.

Responsibilities

• Manage day-to-day branch operations, including service, parts, and administrative functions.
• Lead, coach, and develop technicians, service advisors, and support staff.
• Ensure efficient workflow, productivity, and quality of repairs.
• Monitor shop performance, profitability, and KPIs.
• Build and maintain strong customer relationships to ensure repeat business and satisfaction.
• Oversee hiring, scheduling, performance management, and employee development.
• Manage inventory, equipment, and facility maintenance.
• Ensure compliance with company policies, safety regulations, and industry standards.
• Develop strategies to increase sales, profitability, and operational efficiency.
• Collaborate with ownership and senior leadership to meet business objectives.

Skills

Leadership

Customer service

Communication

Organizational skills

Problem-solving

Budgeting

CDL preferred

Diesel repair knowledge

Team development

Job description

Lead Our Team. Drive Performance. Deliver Excellence.

We are seeking an experienced and motivated Branch Manager to oversee the daily operations of our diesel repair facility. This leadership role is responsible for managing shop operations, supervising technicians and staff, driving revenue growth, ensuring customer satisfaction, and maintaining a safe and efficient work environment.

If you have a strong background in diesel repair, shop management, and team leadership, we want to hear from you.

Key Responsibilities

• Manage all day-to-day branch operations, including service, parts, and administrative functions.
• Lead, coach, and develop technicians, service advisors, and support staff.
• Ensure efficient workflow, productivity, and quality of repairs.
• Monitor shop performance, profitability, and key performance indicators (KPIs).
• Build and maintain strong customer relationships to ensure repeat business and customer satisfaction.
• Oversee hiring, scheduling, performance management, and employee development.
• Manage inventory, equipment, and facility maintenance.
• Ensure compliance with company policies, safety regulations, and industry standards.
• Develop strategies to increase sales, profitability, and operational efficiency.
• Work closely with ownership and senior leadership to achieve business objectives.

Qualifications

• Minimum of 4 years of management experience in a diesel repair, fleet maintenance, trucking, or heavy equipment environment.
• Strong knowledge of diesel engines, heavy-duty truck repair, and maintenance operations.
• Proven leadership and team-building skills.
• Experience managing budgets, shop performance, and financial reporting.
• Excellent customer service and communication skills.
• Strong organizational and problem-solving abilities.
• Valid driver's license required; CDL is a plus.

What We Offer

• Competitive salary based on experience
• Performance-based bonus opportunities
• Health, dental, and vision insurance
• Paid vacation and holidays
• Retirement plan with company match
• Company vehicle or vehicle allowance (if applicable)

Apply Today

If you're ready to lead a talented team and help drive the success of a growing diesel repair operation, we'd love to hear from you.