Branch Service Manager

EagleBank; Bethesda (MD); On-site; USD 58,000 - 89,000; Full time

Benefits offered by this job

On-site work

Health insurance

401(k) matching

HSA contributions

Maternity and parental leaves

Wellness discounts

Job summary

EagleBank in Bethesda, MD is seeking a Branch Service Manager who will run daily branch operations, support in-branch sales, and help the Branch Manager achieve goals while delivering exceptional service to clients.

You will mentor staff, manage customer relationships, and ensure policy compliance, risk controls, and accurate teller and CSR functions. This on-site role offers growth and a strong benefits package.

Qualifications

• Requires a high school diploma or GED.
• 2 years Platform/Account Maintenance experience.
• 1 year Teller transaction experience.
• 2 years supervisory/ leadership experience in branch banking.
• Knowledge of banking regulations and risk management.

Responsibilities

• Oversee daily branch operations and ensure adherence to policies.
• Support in-branch sales and assist Branch Manager to meet goals.
• Develop and deepen relationships with new and existing clients.
• Coach staff to achieve operational metrics and sales targets.
• Deliver excellent service to clients and resolve service issues as needed.

Skills

Customer service

Communication

Team leadership

Risk awareness

Banking operations knowledge

Education

High School Diploma or GED

Bachelor's Degree in Business or related field (preferred)

Tools

MS Office

FIS Global/IBS

Job description

Overview

We are a values driven organization putting Relationships FIRST. EagleBank (NASDAQ – EGBN) is focused on being Flexible, Involved, Responsive, Strong, and Trusted. By prioritizing meaningful connections with our customers, employees, and shareholders, we relentlessly deliver the most compelling, valuable service to our customers.EagleBank is committed to inclusion, equity, and respect. We celebrate diversity and intentionally seek out opportunities to learn from one another’s experience. We believe employees are essential to the building of relationships and we prioritize investing in employee growth and wellbeing. Employee involvement is fostered through resource groups, mentorship programs, community service, and scholarship opportunities for continued education. With features including maternity and parental leaves, wellness discounts, healthcare premium sharing, employer funding in your HSA account, and 100% 401(k) matching up to 4%, we pride ourselves in the ways we support our internal relationships. The minimum and maximum projected annualized salary for this position is: $58,274.00 to $88,516.80. Additional compensation may be possible based on experience and skills.

The success of this position is reliant on face-to-face interaction and requires 100% on-site work.

Responsibilities

The Branch Service Manager is responsible for daily operations of the branch and adherence to policies and procedures. Responsible for supporting in-branch sales activities and assists Branch Manager in ensuring Branch meets assigned goals. Assists in a variety of duties associated with overall sales and service efforts of the Branch including, establishing, retaining, and deepening relationships with new and existing clients. Supports Branch Manager in coaching other branch staff to achieve operational metrics and sales goals. Delivers exceptional service to internal and external clients and addresses customer service issues as needed. Maintains a strong working knowledge of Teller, Customer Service Representative, and Branch Manager responsibilities and can function in role, when needed.

Qualifications

Requirements:

• H.S. Diploma or General Education Degree (GED) or equivalent
• 2 years Platform/Account Maintenance
• 1 year Teller transaction experience
• 2 years supervisory/ leadership experience/equivalent EagleBank branch banking experience considered
• Exhibits professionalism with internal and external customers Ability to speak with internal customers at all levels
• Strong understanding of bank’s risk and liability related to supervisory functions performed such as overdrafts, funds availability,, wire origination and changes in account control
• Advanced knowledge of deposit products and services Familiarity with other business line products Ability to pro-actively engage customers in product sales discussions
• Knowledge of banking regulations, policies, and procedures
• Basic knowledge of MS Office products

Preferences:

• Bachelor’s Degree in Arts/Sciences (BA/BS)
• Proficient use of Platform and Teller system; FIS Global/IBS application knowledge preferred