Branch Manager

CBI Bank & Trust; Northern (KY); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) retirement plan

Generous paid time off

Employer-paid life insurance

Short-term disability

Long-term disability

Job summary

CBI Bank & Trust is seeking a Branch Manager to oversee the day-to-day operations of a full-service branch. You will focus on growth through loans and deposits, deliver exceptional customer service, and drive cross-sales while maintaining compliance with banking regulations.

The role requires strong leadership, relationship-building with customers and the community, and a commitment to integrity and service excellence.

Qualifications

• Minimum 5+ years of sales and/or customer service experience.
• Exceptional communication skills.
• General computer and basic math skills.
• Attention to detail and ability to multi-task; strong organizational skills.
• Strong knowledge of bank products.
• Ability to work in a fast-paced, team environment.

Responsibilities

• Grow loans and deposits through personal calling and cross-sales.
• Greet and serve bank customers promptly and politely.
• Assist customers with opening new accounts and related services.
• Originating consumer loans and referring other lines of business.
• Maintain sales tracking to ensure goals are met.
• Participate in bank promotions and community campaigns.
• Represent the bank in community organizations and events.
• Develop new business by visiting prospect businesses outside the branch.
• Report branch issues to supervisor.
• Promote all bank services to customers.
• Handle customer complaints and counsel on policy.
• Maintain good relations with the teller area.
• Oversee branch appearance and report maintenance needs.
• Ensure compliance with bank policies and state/federal regulations.
• Uphold the organization’s vision, mission, and values.

Skills

Sales experience

Customer service

Exceptional communication

Attention to detail

Multi-tasking

Bank product knowledge

Team player

Fast-paced environment

Tools

General computer skills

Basic math skills

Job description

GENERAL DESCRIPTION:

The Branch Manager is responsible for the efficient operation of one of our full-service branch banks while promoting market growth. Responsible for providing a high quality of customer service, cross selling, and comprehensive, prompt and efficient handling of customer transactions.

KEY ACCOUNTABILITIES:

• Responsible for growing loans and deposits of the office through personal calling and sales efforts, excellent customer service, and cross-sales to walk-in traffic of the branch.
• Greets and serves bank customers in a prompt and friendly manner.
• Assists customers in opening new accounts and all related services, issuing CDs, and closing all deposit accounts.
• Responsible for originating consumer loans and referring other lines of business.
• Completes thorough sales tracking to ensure goals are being met.
• Actively participates in all bank promotions/campaigns including Call Nights.
• Participates in community organizations, projects, and functions representing the bank in a professional manner.
• Develops new business by visiting prospect businesses outside of the branch.
• Reports issues of the branch to the appropriate supervisor/area.
• Promotes all bank services to customers.
• Handles customer complaints. Counsels customers with special problems or in disagreement with bank policies and procedures.
• Maintains a good working relationship with the teller area for a positive work environment and to improve referrals from the tellers.
• Oversees branch appearance, reports any maintenance issues to appropriate facilities manager or management.
• Maintains working knowledge of Bank policies and procedures with respect to all Retail applications.
• Actively upholds the organization’s vision, mission and values, encompassing mutual respect, honoring commitments, working with integrity and accepting responsibility for own actions.
• Demonstrates knowledge of and adherence to EEO policy, shows respect and sensitivity for cultural differences, promotes working environment free of harassment of any type.
• Assures compliance with all Bank policies and procedures, as well as all applicable state and federal banking regulations.
• Has a strong commitment and dedication to internal and external customer service.

Requirements

POSITION REQUIREMENTS:

• 5+ years of sales and/or customer service experience
• Exceptional communication skills
• General computer and basic math skills
• Attention to detail and ability to multi-task; excellent organization skills; ability to multi-task
• Strong knowledge of bank products
• Ability to work in a fast paced, team environment

Benefits & Perks:

We care about our employees' well-being and offer a comprehensive benefits package, including medical, dental, and vision insurance, a 401(k) retirement plan, and generous paid time off. We also provide employer-paid life insurance, as well as short-term and long-term disability coverage, ensuring peace of mind for you and your family.