Branch Service Manager

Eagle Bancorp, Inc.; Bethesda (MD); On-site; USD 29,000 - 36,000; Full time

Job summary

EagleBank in Bethesda, MD is seeking a Branch Service Manager to oversee daily branch operations and to drive sales and service goals in a face-to-face customer environment.

You will support the Branch Manager, mentor staff, and deepen relationships with clients while ensuring compliance with bank policies and risk controls.

Qualifications include a high school diploma or GED, teller experience, supervisory background, and MS Office knowledge; a BA is preferred.

Qualifications

• H.S. Diploma or GED or equivalent.
• 2 years Platform/Account Maintenance.
• 1 year Teller transaction experience.
• 2 years supervisory/leadership experience.
• Exhibits professionalism with internal and external customers; ability to speak with internal customers at all levels.
• Strong understanding of bank risk and liability in supervisory functions (overdrafts, funds availability, wire origination).
• Advanced knowledge of deposit products and services; familiarity with other business line products.
• Knowledge of banking regulations, policies, and procedures.
• Basic knowledge of MS Office products.

Responsibilities

• Oversee daily branch operations and ensure adherence to policies and procedures.
• Support in-branch sales activities and assist Branch Manager in achieving goals.
• Establish, retain, and deepen relationships with new and existing clients.
• Coach branch staff to achieve operational metrics and sales targets.
• Deliver exceptional service to internal and external clients and address service issues as needed.
• Maintain knowledge of Teller, CSR, and Branch Manager responsibilities and cover roles when needed.

Skills

Customer service

Leadership

Professionalism

Communication

Education

H.S. Diploma or GED

BA/BS preferred

Tools

MS Office

FIS Global/IBS

Job description

Overview

We are a values driven organization putting Relationships FIRST. EagleBank (NASDAQ – EGBN) is focused on being Flexible, Involved, Responsive, Strong, and Trusted. By prioritizing meaningful connections with our customers, employees, and shareholders, we relentlessly deliver the most compelling, valuable service to our customers.EagleBank is committed to inclusion, equity, and respect. We celebrate diversity and intentionally seek out opportunities to learn from one another’s experience. We believe employees are essential to the building of relationships and we prioritize investing in employee growth and wellbeing. Employee involvement is fostered through resource groups, mentorship programs, community service, and scholarship opportunities for continued education. With features including maternity and parental leaves, wellness discounts, healthcare premium sharing, employer funding in your HSA account, and 100% 401(k) matching up to 4%, we pride ourselves in the ways we support our internal relationships. The minimum and maximum projected annualized salary for this position is: $58,274.00 to $88,516.80. Additional compensation may be possible based on experience and skills.

The success of this position is reliant on face-to-face interaction and requires 100% on-site work.

Responsibilities

The Branch Service Manager is responsible for daily operations of the branch and adherence to policies and procedures. Responsible for supporting in-branch sales activities and assists Branch Manager in ensuring Branch meets assigned goals. Assists in a variety of duties associated with overall sales and service efforts of the Branch including, establishing, retaining, and deepening relationships with new and existing clients. Supports Branch Manager in coaching other branch staff to achieve operational metrics and sales goals. Delivers exceptional service to internal and external clients and addresses customer service issues as needed. Maintains a strong working knowledge of Teller, Customer Service Representative, and Branch Manager responsibilities and can function in role, when needed.

Qualifications

Requirements:

• H.S. Diploma or General Education Degree (GED) or equivalent
• 2 years Platform/Account Maintenance
• 1 year Teller transaction experience
• 2 years supervisory/ leadership experience/equivalent EagleBank branch banking experience considered
• Exhibits professionalism with internal and external customers Ability to speak with internal customers at all levels
• Strong understanding of bank’s risk and liability related to supervisory functions performed such as overdrafts, funds availability,, wire origination and changes in account control
• Advanced knowledge of deposit products and services Familiarity with other business line products Ability to pro-actively engage customers in product sales discussions
• Knowledge of banking regulations, policies, and procedures
• Basic knowledge of MS Office products

Preferences:

• Bachelor’s Degree in Arts/Sciences (BA/BS)
• Proficient use of Platform and Teller system; FIS Global/IBS application knowledge preferred