Branch Manager

CBI Bank & Trust; Brimfield (IL); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Paid Time Off

Life Insurance

Short-Term Disability

Long-Term Disability

Job summary

CBI Bank & Trust is seeking a Branch Manager to oversee the day-to-day operations of a full-service branch, drive market growth, and deliver superior customer service. You will cross-sell products, manage transactions, and mentor staff to meet sales targets.

The role emphasizes proactive community engagement, relationship-building with customers, and promoting bank services through promotions and partnerships. A strong focus on accuracy, teamwork, and adherence to policies is required.

Qualifications

• 5+ years of sales and/or customer service experience.
• Exceptional communication skills.
• General computer and basic math skills.
• Attention to detail and ability to multi-task; excellent organization skills.
• Strong knowledge of bank products.
• Ability to work in a fast paced, team environment.

Responsibilities

• Grow loans and deposits of the office through personal calling and sales efforts, excellent customer service, and cross-sales to walk-in traffic.
• Greet and serve bank customers in a prompt and friendly manner.
• Assist customers in opening new accounts and related services, issuing CDs, and closing deposit accounts.
• Originate consumer loans and refer other lines of business.
• Complete thorough sales tracking to ensure goals are met.
• Promote all bank services to customers and participate in bank promotions/campaigns.
• Develop new business by visiting prospect businesses outside of the branch.

Skills

Branch leadership

Sales and cross-selling

Customer service

Communication

Bank product knowledge

multitasking & organization

Job description

GENERAL DESCRIPTION

The Branch Manager is responsible for the efficient operation of one of our full-service branch banks while promoting market growth. Responsible for providing a high quality of customer service, cross selling, and comprehensive, prompt and efficient handling of customer transactions.

Description

GENERAL DESCRIPTION

The Branch Manager is responsible for the efficient operation of one of our full-service branch banks while promoting market growth. Responsible for providing a high quality of customer service, cross selling, and comprehensive, prompt and efficient handling of customer transactions.

Key Accountabilities

• Responsible for growing loans and deposits of the office through personal calling and sales efforts, excellent customer service, and cross-sales to walk-in traffic of the branch.
• Greets and serves bank customers in a prompt and friendly manner.
• Assists customers in opening new accounts and all related services, issuing CDs, and closing all deposit accounts.
• Responsible for originating consumer loans and referring other lines of business.
• Completes thorough sales tracking to ensure goals are being met.
• Actively participates in all bank promotions/campaigns including Call Nights.
• Participates in community organizations, projects, and functions representing the bank in a professional manner.
• Develops new business by visiting prospect businesses outside of the branch.
• Reports issues of the branch to the appropriate supervisor/area.
• Promotes all bank services to customers.
• Handles customer complaints. Counsels customers with special problems or in disagreement with bank policies and procedures.
• Maintains a good working relationship with the teller area for a positive work environment and to improve referrals from the tellers.
• Oversees branch appearance, reports any maintenance issues to appropriate facilities manager or management.
• Maintains working knowledge of Bank policies and procedures with respect to all Retail applications.
• Actively upholds the organization’s vision, mission and values, encompassing mutual respect, honoring commitments, working with integrity and accepting responsibility for own actions.
• Demonstrates knowledge of and adherence to EEO policy, shows respect and sensitivity for cultural differences, promotes working environment free of harassment of any type.
• Assures compliance with all Bank policies and procedures, as well as all applicable state and federal banking regulations.
• Has a strong commitment and dedication to internal and external customer service.

Requirements

POSITION REQUIREMENTS

• 5+ years of sales and/or customer service experience
• Exceptional communication skills
• General computer and basic math skills
• Attention to detail and ability to multi-task; excellent organization skills; ability to multi-task
• Strong knowledge of bank products
• Ability to work in a fast paced, team environment

Benefits & Perks

We care about our employees' well-being and offer a comprehensive benefits package, including medical, dental, and vision insurance, a 401(k) retirement plan, and generous paid time off. We also provide employer-paid life insurance, as well as short-term and long-term disability coverage, ensuring peace of mind for you and your family.