Service Manager

Louisiana Cat; Prairieville (LA); On-site; USD 90,000 - 115,000; Full time

Job summary

Louisiana Cat in Prairieville, LA is seeking a Service Manager to lead the branch's service operations, ensuring safety, efficiency, and top customer satisfaction. You will oversee shop and field service, drive profitability, and manage budgets and performance metrics.

The ideal candidate has at least 5 years in service operations management in heavy equipment, a high school diploma (Bachelor's preferred), and a proven track record of leadership and customer focus.

Qualifications

• 5+ years in service operations management within the heavy equipment industry.
• Bachelor's degree preferred; high school diploma required.
• Proven leadership, budgeting, and customer-focused capabilities.

Responsibilities

• Oversee the service operations for the branch, including shop and field service.
• Drive profitability and maintain service quality to ensure customer satisfaction.
• Develop and manage branch service budgets in line with company goals.
• Collaborate with sales, parts, and corporate leadership to grow business.
• Provide regular performance, financial, and customer satisfaction reports.

Skills

Leadership

Operations management

Budgeting

Customer service

Team collaboration

Education

High School Diploma

Bachelor's degree

Job description

Power UP YOUR CAREER WITH LOUISIANA CAT

Louisiana Cat has been proud to represent Caterpillar® for 4 continuous generations in the state of Louisiana. We have been providing our customers with the highest quality Cat® equipment, service, and parts since 1933. We serve to build and power our community for a better future. We are always searching for high energy, ambitious candidates who are ready to join our team. You can build your future here!

JOB SUMMARY

We are searching for a Servcie Manager to join our growing operation at our Prairieville, Louisiana location.

As a Service Manager, you will oversee the service operations for a designated location, ensuring the highest levels of customer satisfaction and operational efficiency. You will manage all aspects of shop and field service, optimize processes, drive profitability, and ensure the maintenance and repair of heavy equipment meets industry standards. Your leadership will play a key role in driving performance, profitability, and growth at your branch location.

ESSENTIAL FUNCTIONS

• Instill and support a strong safety culture
• Oversee the management of service operations at your assigned branch
• Establish a professional rapport with all customers and ensure superior customer experience at every transaction
• Foster and maintain strong relationships with key customers, ensuring customer needs are met and exceeding their expectations in terms of service quality and responsiveness (measured through our customer survey process).
• Partner with service, parts and/or sales, as needed, to resolve any ordering/invoicing issues
• Develop and maintain effective operations processes to ensure efficiency and customer satisfaction
• Track service metrics such as response times, equipment downtime, customer feedback, and technician productivity. Implement strategies to continuously improve performance
• Develop and manage branch service budgets, ensuring that expenses are in line with company goals while maintaining profitability
• Contribute at a branch level to the annual goals and budget, in alignment with Louisiana Cat’s financial and operational objectives
• Provide employees continuous and timely support through feedback, problem solving and development opportunities
• Evaluate and maintain Service Department procedures and policies
• Share best practices and implement common processes
• Actively collaborate with sales teams, parts departments, and corporate leadership to ensure a seamless customer experience and drive business growth within the region
• Provide regular reports on service operations, including performance, financials, and customer satisfaction metrics, to senior management
• Regular visits to customers within designated region
• Occasional visits to customer sites for sales calls or troubleshooting issues
• Encourage team to divide time evenly between their office and being out on the floor
• Other duties as assigned

QUALIFICATIONS

• High School Diploma required; Bachelor’s degree preferred
• Minimum of 5 years in service operations management within the heavy equipment industry, with a proven track record of success