Branch Sales & Service Champion

First Citizens; High Point (NC); On-site; USD 22,000 - 30,000; Full time

Job summary

First Citizens is seeking a Sales and Service Representative to process branch transactions and handle customer service requests. The role includes educating customers about bank capabilities, and proactively referring sales opportunities to the appropriate bank partner.

Ideal candidates will demonstrate strong communication, empathy, adaptability, and teamwork, with a flexible mindset to manage multiple demands. A High School Diploma or GED and 6 months’ customer service experience are required.

Qualifications

• High School Diploma or GED and 6 months’ customer service experience.
• Strong communication and customer service skills are essential.
• Ability to learn and adapt to new information and technology.

Responsibilities

• Process transactions and customer service requests in the branch.
• Identify and refer sales opportunities to bank partners.
• Maintain compliance with regulations and bank policies.

Skills

Communication skills

Customer service

Adaptability

Teamwork

Flexibility

Agility

Education

High School Diploma or GED

Job description

First Citizens is seeking a Sales and Service Representative to process branch transactions and handle customer service requests. The role includes educating customers about bank capabilities, and proactively referring sales opportunities to the appropriate bank partner.

Ideal candidates will demonstrate strong communication, empathy, adaptability, and teamwork, with a flexible mindset to manage multiple demands. A High School Diploma or GED and 6 months’ customer service experience are required.