Retail Branch Lead & Sales Coach

F.N.B. Corporation; Altoona (PA); On-site; USD 42,000 - 64,000; Full time

Job summary

F.N.B. Corporation in Altoona, PA is seeking an Assistant Branch Manager to lead the retail sales team and ensure excellent customer service in daily banking operations.

You will develop referral networks, coach staff, and handle branch opening/closing and cash management while adhering to policies and core values. Strong communication, organizational and sales skills are required; some onboarding travel may occur.

Qualifications

• Excellent customer service and communication abilities.
• Strong organizational and interpersonal skills.
• Experience with banking policies and consumer products.

Responsibilities

• Promotes the sales process through referrals and cross-selling of bank products and services.
• Inputs and maintains referrals and customer records using branch technology.
• Coaches staff on prescribed sales activities and supports daily sales goals.
• Coordinates operations: scheduling, vault cash, opening/closing, and teller tasks as needed.
• Executes other duties and projects as assigned.
• Adheres to risk management and regulatory compliance requirements.

Skills

Customer service

Communication skills

Organizational skills

Detail-oriented

PC usage

MS Word

MS Excel

MS PowerPoint

Banking knowledge

Sales & service

Education

High School diploma or GED

Job description

F.N.B. Corporation in Altoona, PA is seeking an Assistant Branch Manager to lead the retail sales team and ensure excellent customer service in daily banking operations.

You will develop referral networks, coach staff, and handle branch opening/closing and cash management while adhering to policies and core values. Strong communication, organizational and sales skills are required; some onboarding travel may occur.