Branch Sales & Service Leader — Growth & Training

Fortera Credit Union; Clarksville (TN); On-site; USD 95,000 - 120,000; Full time

Job summary

Fortera Credit Union in Clarksville, TN is seeking a Retail Sales and Service Manager to lead branch sales and service performance across the credit union's footprint. You will drive loan production, deposit growth, and cross-sell initiatives while coaching staff and aligning branch activities with strategic goals.

The role requires thorough knowledge of core banking systems and experience in coordinating with product, marketing, and lending teams.

Qualifications

• Bachelor's degree in business, finance or a related field or equivalent combination of education, training, certifications, and relevant experience.
• Valid driver's license.

Responsibilities

• Oversee day-to-day sales and service across assigned branches, ensuring production and service goals are met.
• Own branch-level sales results including loan production, deposit growth, and referral volume.
• Monitor dashboards and coach staff to close gaps between goals and actual performance.
• Develop and implement cross-sell strategies and align promotions with branch tactics.
• Design and deliver training curricula for branch staff and managers, including onboarding and consultative selling skills.

Education

Bachelor's degree in business, finance or a related field

Job description

Fortera Credit Union in Clarksville, TN is seeking a Retail Sales and Service Manager to lead branch sales and service performance across the credit union's footprint. You will drive loan production, deposit growth, and cross-sell initiatives while coaching staff and aligning branch activities with strategic goals.

The role requires thorough knowledge of core banking systems and experience in coordinating with product, marketing, and lending teams.