Branch Sales & Service Leader — Growth & Operations

Graybar; Wilmington (NC); On-site; USD 81,000 - 99,000; Full time

Benefits offered by this job

Medical plan

Dental plan

Vision plan

Life Insurance

401(k) with company match

Paid vacation

Paid holidays

Paid wellness day

Volunteer time off

Educational reimbursement

Employee stock ownership plan

Job summary

Graybar in Wilmington, NC is seeking a Branch Manager – Sales and Service to develop and implement business plans to meet financial and service goals. You will manage all resources to maximize relationships with customers and suppliers.

You will design programs to maximize sales, monitor performance and inventory, and lead a large team. This role requires strong leadership, communication, and problem-solving skills, with some travel.

Qualifications

• 5+ years experience in sales, operations, service, management or finance.
• 6+ years leadership experience preferred.
• 4 year degree preferred.
• Knowledge of wholesale distribution industry and competitors in assigned territories and of supply chain management principles.
• Knowledge of the impact pricing decisions have on the profit and loss of the Company.
• Oral and written communication skills.
• Negotiation skills.
• Problem solving and conflict resolution skills.
• Ability to effectively supervise staff and achieve established branch, district, and Company results through others.
• Ability to develop and maintain relationships with customers and suppliers to achieve short and long term goals of branch.
• Ability to effectively train and instruct in either a group or individual setting.
• Ability to effectively present Company services and quality standards to customers.
• Ability to handle customer complaints and mediate customer disputes.
• Ability to motivate and influence others.
• Some travel required.

Responsibilities

• Design and implement programs to maximize return on sales.
• Initiate new and improve existing programs that support the branch in meeting or exceeding financial performance metrics.
• Monitor competitive conditions in the territory, and recommend and implement changes as necessary.
• Monitor customer service levels, and take action to improve service as needed.
• Monitor inventory levels, and promote the sale of obsolete and overstocked material.
• Oversee preparation of branch budget, and document actual performance.
• Facilitate resolution of sales, service, and operational issues to ensure branch objectives.
• Provide administrative approvals, maintain Branch security, and maintain a safe working environment.
• Manage a large number of employees, and delegate effectively through key positions.
• Monitor activities to ensure compliance with government regulations and organizational policies and procedures.
• Develop and maintain business relationships with current and potential customers and suppliers.

Skills

Leadership

Negotiation

Communication

Problem solving

Staff supervision

Customer relationships

Strategic planning

Education

Bachelor's degree

Job description

Graybar in Wilmington, NC is seeking a Branch Manager – Sales and Service to develop and implement business plans to meet financial and service goals. You will manage all resources to maximize relationships with customers and suppliers.

You will design programs to maximize sales, monitor performance and inventory, and lead a large team. This role requires strong leadership, communication, and problem-solving skills, with some travel.