Branch Sales Manager: Member Experience & Lending Coach

Purdue Federal Credit Union; Lafayette (IN); On-site; USD 52,000 - 76,000; Full time

Job summary

Purdue Federal Credit Union is seeking an Assistant Sales Manager at our Lafayette, IN location. This on-site role partners with the Sales Manager to coach front-line staff, drive member experience, and support branch sales and lending activities.

You will lead service excellence, manage loan queues, and reinforce adherence to policies while promoting financial well-being and trust within the branch team.

Qualifications

• Excellent interpersonal communication and empathy-driven service skills.
• Strong coaching and leadership abilities for a retail banking team.
• Knowledge of lending processes and branch operations is preferred.

Responsibilities

• Lead and coach front-line staff to deliver outstanding member experiences.
• Support branch performance by training and developing staff.
• Originate, process, and close loans with accuracy and efficiency.
• Assist Sales Manager and act as senior consultant to ensure service continuity.
• Oversee daily branch operations and ensure compliance and risk controls.

Skills

Interpersonal skills

Empathy-driven service

Coaching staff

Time management

Organizational skills

Relationship building

Microsoft Office

Core banking systems

Education

High school diploma

Bachelor’s degree in business

Tools

Microsoft Office

Core banking systems

Job description

Purdue Federal Credit Union is seeking an Assistant Sales Manager at our Lafayette, IN location. This on-site role partners with the Sales Manager to coach front-line staff, drive member experience, and support branch sales and lending activities.

You will lead service excellence, manage loan queues, and reinforce adherence to policies while promoting financial well-being and trust within the branch team.