Branch Sales & Admin Coordinator

W&B SERVICE COMPANY LLC; Na-Au-Say Township (IL); On-site; USD 34,000 - 39,000; Full time

Job summary

W&B Service Company LLC is seeking a Branch Administrator / Sales Support Coordinator in Joliet, IL. The role combines administrative duties with sales support, focusing on invoicing, title and registration work, and coordination with state agencies to ensure timely processing of equipment sales.

The ideal candidate has 3+ years in administrative or dealership environments, strong MS Office skills, and a keen eye for detail to maintain accurate records and support cross-functional teams.

Qualifications

• High school diploma or GED required; associate degree or related education preferred.
• 3+ years of administrative, sales support, title/registration, or dealership experience preferred.
• Experience supporting commercial vehicle, trailer, automotive, heavy-equipment, or similar dealership operations strongly preferred.
• Working knowledge of vehicle/equipment titles, registrations, temporary permits/tags, and related documentation preferred.
• Experience with sales invoicing and basic accounting processes.
• Strong Microsoft Office skills, particularly Outlook, Word, and Excel.
• Strong attention to detail and accuracy.
• Excellent organization and follow-through.
• Ability to manage multiple transactions and deadlines simultaneously.
• Strong customer service and communication skills.
• Ability to work effectively across Sales, Operations, and Accounting.
• Ability to identify missing or inaccurate documentation and resolve issues proactively.
• Comfortable working independently and establishing processes in a growing branch environment.
• Dependable and able to handle confidential business and customer information appropriately.

Responsibilities

• Provide administrative support to the Branch Manager and Sales team.
• Prepare and process invoices for new and used trailer/equipment sales.
• Process and issue temporary registration permits/tags in accordance with applicable requirements.
• Prepare, submit, track, and maintain title and registration documentation for equipment sales.
• Coordinate title and registration transactions with the Illinois Secretary of State, title/tag agencies, customers, lenders, and other applicable parties.
• Review sales documentation for completeness and accuracy before invoicing and title processing.
• Maintain accurate records of titles, MSOs/MCOs, registrations, temporary tags, bills of sale, delivery receipts, and other sales documentation.
• Track outstanding titles and documentation and follow up with appropriate parties to resolve discrepancies or missing information.
• Assist with equipment inventory records and coordinate documentation for incoming and sold units.
• Assist Sales with financing documentation and customer paperwork as needed.
• Coordinate with Corporate Accounting regarding sales transactions, payments, deposits, and supporting documentation.
• Maintain organized electronic and physical branch records in accordance with company procedures.
• Communicate with customers regarding documentation, title, registration, and delivery requirements.
• Assist in developing and maintaining administrative processes for the branch as operations grow.
• Provide general branch administrative support as needed.
• Perform other duties as assigned to support branch and business needs.

Education

High school diploma or GED

Associate degree preferred

Strong customer service and communication skills

Excellent organization and follow-through

Ability to manage multiple transactions and deadlines

Tools

Microsoft Office (Outlook, Word, Excel)

Job description

W&B Service Company LLC is seeking a Branch Administrator / Sales Support Coordinator in Joliet, IL. The role combines administrative duties with sales support, focusing on invoicing, title and registration work, and coordination with state agencies to ensure timely processing of equipment sales.

The ideal candidate has 3+ years in administrative or dealership environments, strong MS Office skills, and a keen eye for detail to maintain accurate records and support cross-functional teams.