Branch Relationship Banker (Personal Banker) - Central Avenue/Phoenix (AZ)

Zions Bancorporation; Phoenix (AZ); Sur place; USD 40 000 - 58 000; Plein temps

Avantages offerts par ce poste

Health insurance

401(k) plan with company match

Paid time off and holidays

Training opportunities

Résumé du poste

National Bank of Arizona is seeking an experienced Branch Relationship Banker to join our Central Avenue Phoenix branch. You will provide full-service banking, focusing on sales and service, open new accounts, and support client financial needs.

If you thrive in a community bank environment, value relationship-building, and can refer clients to appropriate bank products, this role offers steady hours, comprehensive benefits, and growth opportunities within the Zions Bancorporation family.

Qualifications

• High School diploma or equivalent required; 1+ years in sales, teller, new accounts, or loan processing preferred.
• Experience in a financial sales role is advantageous.
• Strong mathematical and banking product knowledge; ability to handle transactions.
• Excellent communication and interpersonal skills; able to build customer relationships.
• Bilingual English/Spanish preferred; ability to refer clients to appropriate products.

Responsabilités

• Provide full-service banking to customers with emphasis on sales and service.
• Resolve client concerns through direct action or referrals to other departments.
• Make referrals for bank products and services, including lending.
• Follow up with clients to ensure satisfaction and resolve issues.
• Open/update accounts and process consumer loans as needed.
• Support customer service duties and cashier responsibilities as required.

Connaissances

Sales experience

Customer service

Cross-selling

Bilingual English/Spanish

Financial products knowledge

NMLS knowledge

Formation

High School diploma or equivalent

Outils

Basic computer skills

Description du poste

Branch Relationship Banker (Personal Banker) - Central Avenue/Phoenix (AZ)

At National Bank of Arizona, we’re a community of professionals with relationships at our core. We strive to promote an engaging environment with accessible leadership and on-going employee development. National Bank of Arizona was founded on the premise of building local relationships, we pride ourselves on providing our clients, shareholders and each other with the best possible tools, resources and opportunities. Our workplace culture is based on inclusivity and collaboration, so we can give our customers as well as our employees the best possible environment to thrive. More than 40 years later, our approach hasn’t changed. At NBAZ, the possibilities are endless – come for the job, stay for a career.

NBAZ is looking for an experienced Branch Relationship Banker (Personal Banker) to join Arizona’s #1 Community Bank in our Central Avenue/Phoenix branch. If you are passionate about being part of a community, being a team player, and helping others reach their financial goals, then we are interested in speaking with you!

Essential Functions:

• Performs full-service banking services to new and existing customers within the branch, with a primary focus on sales and service. Duties may include new accounts, consumer loans, and performing client services issues.
• Resolve client concerns through direct personal action or by referring clients to an alternative bank department’s resource.
• Responsible for making appropriate referrals for other bank products and services, including commercial lending products.
• Follows up with clients as needed.
• May be responsible to perform cash transactions, open or update accounts, originate and close consumer or small business loans.
• Responsible for resolving customer service issues.
• Establishes, expands and maintains a strong customer relationship by providing extensive, personalized service focused on the specific needs of each banking customer.
• May be responsible for processing cash transactions and other customer service duties within the branch.
• Other duties as assigned.

Qualifications:

• High School diploma or equivalent and 1+ years' experience in sales, teller, new accounts or loan processing or other directly related experience. An equivalent combination of education and experience may meet qualifications.
• Previous experience in a financial sales representative-oriented role preferred.
• Working knowledge of mathematical calculations and standard banking products, services and transactions.
• Solid knowledge of all retail products and services. Basic knowledge of consumer lending applications.
• Proven customer service, interpersonal and communication skills, both verbal and written.
• Effective selling, cross-selling and referral skills.
• Solid mathematical, problem-solving and negotiation skills.
• Solid interpersonal & relationship building skills.
• Strong attention to detail and time management.
• Proficient in basic computer skills.
• Bilingual proficiency in English and Spanish languages, is preferred.
• This position requires National Mortgage Licensing System (NMLS) registration under the terms of the S.A.F.E. Act.

Schedule: Monday - Friday: 8:15 AM - 5:15 PM; 40 hours/week

• Medical, Dental and Vision Insurance - START DAY ONE!
• Life and Disability Insurance, Paid Parental Leave and Adoption Assistance.
• Health Savings (HSA), Flexible Spending (FSA) and dependent care accounts.
• Paid Training, Paid Time Off (PTO) and 11 Paid Federal Holidays.
• 401(k) plan with company match, Profit Sharing, competitive compensation in line with work experience.
• Mental health benefits include coaching and therapy sessions.
• Tuition Reimbursement for qualifying employees.
• Employee Ambassador preferred banking products.

This position will be open until filled.

All candidates, including those with criminal histories will be considered for employment. However, a background check adjudicated consistently with the FDIC Section 19 regulation will be completed on any candidate who accepts a conditional job offer from the Company. Because the Company is a financial institution, the FDIC guidelines apply to all positions within the company and as such any and all job duties have a direct relationship to a candidate’s criminal history and that criminal history would need to align with the FDIC Section 19 regulations.

Zions Bancorporation, National Association prohibits illegal discrimination and reaffirms its policy of providing Equal Employment Opportunity (EEO), by extending equal employment and advancement opportunities to all employees and applicants for employment, without regard to race, color, religion, age (40 and over), sex, pregnancy, gender, disability, national origin, ethnic background, citizenship, protected veteran status, military service, sexual orientation, gender identity, genetic information or any other characteristic protected by applicable federal, state or local law.

It is the Company’s policy not to discriminate because of a person’s relationship or association with a protected veteran. This includes spouses and other family members. Also, Zions will safeguard the fair and equitable treatment of protected veteran spouses and family members with regard to all employment actions and prohibit harassment of applicants and employees because of their relationship or association with a protected veteran.

National Bank of Arizona a division of Zions Bancorporation, N.A. Member FDIC