Branch Receptionist & Personal Banking Assistant Miami

Banco Davivienda; Miami (FL); On-site; USD 42,000 - 62,000; Full time

Job summary

Davivienda International Miami is seeking a Branch Receptionist & Personal Banking Assistant to welcome visitors and route them to the appropriate officer. The role also supports personal and commercial banking portfolios, assists with account activity inquiries, and helps balance teller and ATM operations.

Requirements include a Bachelor's degree, 2–3 years US banking experience in an administrative or operations role, and fluency in Spanish and English. Onsite in Miami, FL.

Qualifications

• Bachelor’s degree or equivalent combination of education and experience.
• Fluency in both Spanish and English (spoken, written, reading).
• 2–3 years US banking experience in an administrative or bank operations role.
• Self-motivated with ability to work autonomously in a fast-paced environment.
• Strong organizational and prioritization skills.
• Knowledge of Excel.

Responsibilities

• Greet customers and direct them to the appropriate officer or staff.
• Answer all incoming calls and provide information as required.
• Maintain inventory of office and kitchen supplies.
• Assist with opening and updating local accounts.
• Support Personal Account officer with account activity inquiries.
• Respond to inquiries related to account relationships via phone or email.
• In head teller's absence, balance teller cash reserves and ATM activity.
• Perform other duties as assigned by the Head of Personal Banking.

Skills

Bilingual Spanish/English

Organizational skills

Autonomous work ethic

Education

Bachelor's degree

Tools

Excel

G-Suite

Job description

We invite you to be our next Branch Receptionist & Personal Banking Assistant atDavivienda International Miami.

Responsible for welcoming visitors at the Davivienda International Branch by referring them to the officer assigned to further assist them with all banking needs, as well as assisting all existing and potential clients that contact our Branch office by phone. This position is also responsible to assist Management with the personal and commercial banking portfolio and relationships by ensuring that the new and established clients receive efficient and accurate service. Furthermore when it’s needed, responsible for the daily activity and balancing of the Teller, cash reserve, including the ATM. It is important that the Receptionist has knowledge of all products and services offered by DI and DHO, Bank’s policy and procedures, the Bank’s Code of ethics, an overview on OFAC requirements, bank’s regulations and compliance with BSA and AML.

Key Responsibilities:

• Greet customers and direct them to the appropriate Officer or staff member informing the purpose of their visit to the Branch.
• Answer all incoming telephone calls; provide information in accordance with service required.
• Keep inventory of the office and the kitchen supply.
• Support in the opening and update process of local accounts.
• Support the Personal Account officer on account activity inquiries and investigations.
• Resolve and respond to customer or Account officer head office telephone calls and e-mail inquiries related to the account relationship.
• In absence of the head teller is responsible for the daily activity and balancing of the teller, cash reserve and the ATM.
• Other duties as assigned by the Head of Personal Banking.

Qualifications:

• Bachelor’s degree (B.A.) from a four-year College or University; or one to two years’ related experience and/or training; or equivalent combination of education and experience.
• Fluency in both Spanish and English (spoken, written, and reading comprehension)
• 2 to 3 years of experience of U.S. banking experience in an Administrative role and/or bank operations role is highly desirable.
• Self-motivated with the ability to work autonomously in a fast-paced environment.
• Effective organizational and prioritization skills.
• Knowledge in Excel.
• Knowledge in G-suite tools.

Monday-Friday 8:30 AM -5:00 PM Onsite 100%

This role is based in Miami, United States.