Branch Personal Banker — Growth & Customer Experience

PNC Financial Services Group, Inc.; King Street (CT); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Health Insurance

401(k) with PNC match

Paid holidays

Vacation days

Job summary

PNC Financial Services Group, Inc. seeks a Personal Banker for its Retail Banking team, based in Lancaster, PA at the King Street Branch. Bilingual Spanish language is preferred.

This role focuses on acquiring and deepening the branch customer base, delivering a superior customer experience, and driving PNC solutions through proactive sales and service interactions. The position emphasizes relationship building, awareness of risk, and collaboration with ecosystem partners to enhance customer

Qualifications

• Associates degree or equivalent with related experience; military service considered.
• Customer service and sales competencies required.
• Spanish language preference noted.

Responsibilities

• Acquires and deepens the branch customer base through proactive sales and service.
• Manages customer experience to improve financial wellbeing.
• Collaborates with partners to grow wallet share.
• Drives proactive sales conversations using a defined process.
• Delivers conversations to identify PNC solutions and position products.
• Educates customers on options and leverages technology to assist transactions.
• Manages risk and adheres to policies.

Skills

Accountability

Banking

Customer Service

Customer Experience (CX)

Relationship Building

Identifying Opportunities

Leveraging Technology

Proactive Sales

Retail Lending

Selling

Understanding Customer Needs

Education

No Degree

Job description

PNC Financial Services Group, Inc. seeks a Personal Banker for its Retail Banking team, based in Lancaster, PA at the King Street Branch. Bilingual Spanish language is preferred.

This role focuses on acquiring and deepening the branch customer base, delivering a superior customer experience, and driving PNC solutions through proactive sales and service interactions. The position emphasizes relationship building, awareness of risk, and collaboration with ecosystem partners to enhance customer