Branch Ops Manager - Scheduling, People & Service

Molly Maid; Royal Oak (MI); On-site; USD 50,000 - 55,000; Full time

Benefits offered by this job

Health and retirement benefits

Paid time off

Leadership development and advancement

Job summary

Molly Maid is seeking a Branch Operations Manager to lead Birmingham daily operations, coordinating schedules, field support, and customer communications. You will recruit, train, and manage hourly staff while sustaining service quality and accountability.

Ideal candidates will balance organization with urgent problem-solving, and possess transferable leadership abilities for a fast-paced service environment. On-site in Ann Arbor when needed.

Qualifications

• Experience coordinating employees, customers, schedules, or daily operations
• Demonstrated ability to manage several competing priorities
• Strong customer-service and problem-solving skills
• Ability to give direct feedback and address performance concerns
• Comfortable learning and using scheduling, CRM, email, and reporting systems
• Willingness to track performance and make decisions using data
• Available to respond to occasional early-morning call-offs and operational emergencies
• Able to work on-site in Ann Arbor and provide local field support when needed

Responsibilities

• Lead the daily launch and coordination of our professional cleaning teams.
• Manage schedules, routes, call-offs, coverage changes, and customer communication.
• Recruit, interview, onboard, train, and retain dependable hourly employees.
• Set clear expectations and address attendance or performance problems promptly.
• Coach and motivate employees while maintaining accountability and high standards.
• Monitor quality through customer feedback, field inspections, documentation, and follow-up.
• Respond to customer concerns and work to prevent unnecessary cancellations.
• Maintain accurate employee, customer, and operational information.
• Track key performance indicators, including attendance, staffing, route capacity, quality, customer retention, and productivity.
• Identify opportunities to grow the business through excellent service, referrals, and community relationships.
• Work alongside the team and provide field support when operationally necessary.

Skills

Leadership

Scheduling coordination

Customer service

Problem solving

Data-driven decisions

On-site readiness

Job description

Molly Maid is seeking a Branch Operations Manager to lead Birmingham daily operations, coordinating schedules, field support, and customer communications. You will recruit, train, and manage hourly staff while sustaining service quality and accountability.

Ideal candidates will balance organization with urgent problem-solving, and possess transferable leadership abilities for a fast-paced service environment. On-site in Ann Arbor when needed.