Branch Operations Specialist — Customer Experience

WELLS FARGO BANK; Katy (TX); Vor Ort; USD 38.000 - 46.000; Vollzeit

Zusammenfassung

Wells Fargo in Katy, TX is seeking a Branch Operations Coordinator for our National Branch Network within the Consumer Banking and Lending division. You will support customer experience by processing teller transactions, promoting digital banking solutions, and connecting customers with bankers for the right services.

You will assist the Branch manager with daily operational tasks, schedule coordination, and risk-aware processing, while delivering excellent service to strengthen customer

Qualifikationen

• 1+ year of customer service and issue resolution experience.
• Cash handling experience and familiarity with teller transactions.
• Understanding of bank procedures and basic products.

Aufgaben

• Process teller transactions and assist customers with digital banking solutions.
• Perform operational tasks under established policies to minimize risk.
• Support the Branch manager with scheduling and daily operations.
• Resolve daily teller line issues in coordination with regional management.
• Deliver excellent service and build relationships with customers.

Kenntnisse

Customer service

Issue resolution

Cash handling

Scheduling

Operations support

Jobbeschreibung

Wells Fargo in Katy, TX is seeking a Branch Operations Coordinator for our National Branch Network within the Consumer Banking and Lending division. You will support customer experience by processing teller transactions, promoting digital banking solutions, and connecting customers with bankers for the right services.

You will assist the Branch manager with daily operational tasks, schedule coordination, and risk-aware processing, while delivering excellent service to strengthen customer