Branch Operations Specialist

1-800 Hansons LLC; Sioux Falls (SD); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

Weekly pay

Health benefits available after 30days

401(k) with company match

Holiday pay

PTO with unlimited rollover

Company-provided tools, training, and 

Advancement opportunities

Employee-led committees

Supportive team culture

Job summary

HANSONS in Sioux Falls, SD is seeking a Branch Coordinator to support project execution, customer communication, scheduling, and branch operations. This full-time role offers hourly pay, weekly direct deposit, and a benefits package after introductory periods.

You will be the main point of contact for customers, coordinate with installation partners, and help keep projects on schedule while delivering an outstanding customer experience from start to finish.

Qualifications

• High school diploma or GED.
• Minimum 1 year of administrative, office, customer service, scheduling, or coordination experience.
• Strong organizational and multitasking skills.
• Excellent verbal and written communication abilities.
• Proficiency in Microsoft Office (Word and Excel).

Responsibilities

• Serve as the primary point of contact for customers throughout their project lifecycle.
• Conduct welcome calls and establish clear expectations for the project process.
• Provide installation-day communication and support.
• Coordinate with customers, installation partners, and internal teams to keep projects on schedule.
• Schedule and reschedule installation appointments.
• Maintain an optimized installation calendar and maximize crew productivity.
• Complete project completion calls and payment collection activities.
• Process payments through approved methods.
• Ensure all project documentation is completed and uploaded accurately.
• Support project closeout and escalation procedures.
• Answer phones and assist customers, vendors, and visitors professionally.
• Manage incoming and outgoing mail; order office supplies.
• Assist with onboarding activities and communication with corporate departments.
• Support insurance and project documentation processes.

Skills

Organizational skills

Multitasking

Verbal communication

Written communication

Independence

Attention to detail

Education

High school diploma or GED

Tools

Microsoft Office (Word & Excel)

Job description

HANSONS in Sioux Falls, SD is seeking a Branch Coordinator to support project execution, customer communication, scheduling, and branch operations. This full-time role offers hourly pay, weekly direct deposit, and a benefits package after introductory periods.

You will be the main point of contact for customers, coordinate with installation partners, and help keep projects on schedule while delivering an outstanding customer experience from start to finish.