Branch Coordinator: Fast-Paced Admin & Customer Success

Socket.dev; Omaha (NE); On-site; USD 18,000 - 30,000; Full time

Benefits offered by this job

Health benefits

401(k) match

Holiday pay

PTO with rollover

Tools & training

Advancement opportunities

Team culture

Supportive environment

Job summary

HANSONS is seeking a Branch Coordinator to support project execution, customer communication, scheduling, and branch operations. You will be the primary contact for customers, coordinate installs, and manage branch tasks in a fast-paced environment.

The role offers comprehensive benefits after probation periods, with opportunities for advancement within a growing organization. Ideal for someone organized, detail-oriented, and customer-focused.

Qualifications

• High school diploma or GED required.
• 1 year of admin, office, customer service, scheduling, or coordination experience.
• Strong organizational and multitasking skills.
• Excellent verbal and written communication abilities.
• Proficiency in Microsoft Office (Word and Excel).
• Ability to work independently and manage multiple priorities.
• Must be at least 18 years old.

Responsibilities

• Serve as the primary contact for customers throughout the project lifecycle.
• Conduct welcome calls and establish clear project expectations.
• Provide installation-day communication and support.
• Coordinate with customers, installation partners, and internal teams to stay on schedule.
• Resolve customer concerns and escalate issues when necessary.
• Schedule and reschedule installation appointments.
• Maintain an optimized installation calendar and maximize crew productivity.
• Confirm installation dates, readiness, materials, and logistics.
• Manage scheduling changes due to weather or requests.
• Complete project completion calls and payment collection activities.
• Process payments through approved methods.
• Ensure all project documentation is completed and uploaded accurately.
• Support project closeout and escalation procedures.
• Answer phones and assist customers, vendors, and visitors professionally.
• Manage incoming and outgoing mail.
• Order office supplies and support daily operations.
• Assist with onboarding and communication with corporate departments.
• Help maintain efficient branch operations in support of the Branch GM and Operations team.
• Process deposits and maintain accurate cash logs.
• Upload required project and financial documentation.
• Support insurance and project documentation processes.
• Maintain accurate records and ensure compliance with procedures.

Skills

Organizational skills

Multitasking

Verbal and written communication

Independent work

Education

High school diploma or GED

Tools

CRM software

Project management software

Microsoft Office (Word & Excel)

Job description

HANSONS is seeking a Branch Coordinator to support project execution, customer communication, scheduling, and branch operations. You will be the primary contact for customers, coordinate installs, and manage branch tasks in a fast-paced environment.

The role offers comprehensive benefits after probation periods, with opportunities for advancement within a growing organization. Ideal for someone organized, detail-oriented, and customer-focused.