Branch Operations Manager- Fort Wayne, IN

Confidential; Detroit (MI); On-site; USD 120,000 - 170,000; Full time

Job summary

A transportation and logistics organization is seeking a Senior Director of Operations to lead branch operations in Fort Wayne, IN, with relocation assistance provided. The ideal candidate should have 6-10 years of experience in logistics, strong operational oversight, and a proven track record in P&L management. This role will involve collaborating with executive leadership and managing various operational aspects to drive revenue growth and maintain operational efficiency.

Qualifications

• 6–10 years of experience in logistics or transportation, with emphasis on operations and P&L management.
• 5+ years of progressive leadership responsibility.
• Minimum 2 years of hands-on experience in freight brokerage and/or dispatch.
• Background in account management is a plus.

Responsibilities

• Provide leadership oversight across branch-level operations.
• Act as a primary liaison between branch leadership and centralized teams.
• Ensure operational excellence by exceeding customer service expectations.
• Oversee staffing, performance management, and workforce planning.
• Maintain ownership of branch financial performance and P&L accountability.
• Monitor operational efficiency, cost controls, service quality, and productivity.
• Support business development efforts and drive revenue growth in alignment with organizational goals.
• Collaborate with executive leadership on strategic initiatives and long-term planning.
• Participate in executive-level problem-solving and growth planning.

Skills

Leadership

Customer focus

Communication skills

Detail-oriented

Problem-solving

Strategic planning

Education

Bachelor’s degree or equivalent professional experience

Tools

Transportation management systems

Job description

Overview

Official Title: Senior Director of Operations

Onsite in: Fort Wayne, IN (relocation assistance provided)

A privately held transportation and logistics organization is seeking a Senior Director of Operations Manager to lead multi-functional branch operations and support continued growth. This role partners closely with executive leadership and serves as a key link between field leadership and centralized support teams.

The ideal candidate brings strong operational oversight, financial accountability, and business development experience within domestic transportation or brokerage environments.

Responsibilities

• Provide leadership oversight across branch-level operations, administration, and sales performance
• Act as a primary liaison between branch leadership and centralized support teams (HR, IT, Accounting, Legal, etc.)
• Ensure operational excellence by meeting and exceeding customer service expectations
• Oversee staffing, performance management, and workforce planning
• Maintain full ownership of branch financial performance, including P&L accountability and monthly reporting
• Monitor operational efficiency, cost controls, service quality, and productivity
• Support business development efforts and drive revenue growth in alignment with organizational goals
• Collaborate with executive leadership on strategic initiatives and long-term planning
• Participate in executive-level problem-solving and growth planning
• Perform additional responsibilities as needed to support business objectives

Qualifications & Experience

• 6–10 years of experience in logistics or transportation, with emphasis on operations, leadership, and P&L management
• 5+ years of progressive leadership responsibility
• Bachelor’s degree or equivalent professional experience
• Minimum of 2 years of hands-on experience in freight brokerage and/or dispatch
• Background in account management strongly preferred
• Operational experience within dispatch or brokerage environments preferred
• Existing book of business (customer base or carrier network) is a plus

Core Competencies

• Strong leadership presence with the ability to motivate and hold teams accountable
• Highly detail-oriented with a customer-focused mindset
• Excellent verbal and written communication skills
• Proficient with transportation management systems and industry platforms
• Working knowledge of DOT and FMCSA regulations
• Proven problem-solving, decision-making, and time-management abilities
• High ethical standards, professionalism, and reliability
• Willingness to work a flexible schedule, including evenings or weekends as business needs require