Branch Operations Manager-Chattanooga, TN

Raymond James Financial, Inc.; Chattanooga (TN); On-site; USD 70,000 - 100,000; Full time

Job summary

Raymond James Financial, Inc. is seeking an experienced Branch Operations Manager to oversee daily operations, coordinate branch-home office workflow, and ensure efficient, compliant service delivery.

You will recruit, train, and supervise branch operations associates, manage budgets and staffing, and support compliance visits, audits, and licensing requirements across the branch network.

Qualifications

• Bachelor’s degree and three years’ experience in the financial services industry, preferably including operational management and supervisory experience
• Equivalent combination of experience, education and/or training as approved by Human Resources
• SIE required; Series 7/9/10 and Series 63/65/66 as required by state

Responsibilities

• Performs back-up for all operational functions as required by workloads and absences.
• Coordinates branch-home office workflow with home office personnel.
• Assists Branch Manager with confidential matters and compliance visits.
• Oversees ordering of supplies and petty cash management.
• Recruits, trains, and supervises branch operations associates.
• Ensures staffing levels and cross-training; supports performance appraisals and salary reviews.

Skills

Leadership

Branch operations

Financial services

Compliance

Training and development

Education

Bachelor's degree

Tools

SIE

Series 7, 9 & 10

Series 63, 65 and/or 66

Job description

Responsibilities

• Performs back-up for all operational functions as required by workloads and absences.
• Works directly with home office personnel to coordinate branch-home office workflow.
• Completes self-audit of branch procedures.
• Assists Branch Manager with confidential matters and compliance visits and replies.
• Assists Branch Manager with controlling expenses and operating at peak efficiencies.
• Oversees ordering of supplies, purchase orders and postage usage.
• Maintains accounting of branch petty cash.
• May review branch invoices and operating statements.
• Researches and resolves complex problems relating to client accounts and inquiries.
• Assists Branch Manager in disseminating information at regular branch meetings.
• Coordinate rent, facility, office maintenance and cleaning/security issues.
• Recruits, selects, orients, trains and supervises branch operations associates.
• In conjunction with the Branch Manager conducts ongoing performance management, scheduled performance appraisals and salary reviews of operations associates, and maintains branch associate files.
• Reviews daily work of operations associates.
• Evaluates workload and responsibilities of support staff to determine necessary assignment changes to maintain efficient workflow.
• Ensures daily staffing levels and cross-training is adequate.
• Coordinates registrations, continuing education, licensing, etc. of branch personnel.
• Performs other duties and responsibilities as assigned. May perform some Branch Manager duties

Education/Experience Requirements

Bachelor’s degree and three years’ experience in the financial services industry, preferably including related operational management and supervisory experience

~or~

An equivalent combination of experience, education and/or training as approved by Human Resources

Licenses Required

SIE required provided that an exemption or grandfathering cannot be applied

Series 7, 9 & 10

Series 63, 65 and/or 66 as required by state

Ability to obtain additional securities and advisory state registrations if required by state