Branch Operations Manager - Washington, D.C.

Raymond James Financial, Inc.; Washington (District of Columbia); On-site; USD 100,000 - 125,000; Full time

Job summary

Raymond James Financial, Inc. is seeking a Branch Operations Leader in Washington, DC to manage overall branch efficiency under the branch manager. You will direct daily operations, ensure compliance with firm and regulatory policies, and resolve complex client account issues.

The role involves coordinating with home office, conducting audits, and supervising operations staff. Ideal candidates have a Bachelor's degree with 3 years in financial services, and hold required securities licenses.

Qualifications

• Bachelor's degree in related field with 3 years in financial services, preferably including operational management/supervision.
• Equivalent combination of experience, education, and training may be considered.
• Licenses: SIE required; Series 7, 9 & 10 required; Series 63/65/66 as required by state.

Responsibilities

• Performs back-up for all operational functions as required by workloads and absences.
• Coordinates branch-home office workflow with home office personnel.
• Completes self-audit of branch procedures.
• Assists Branch Manager with confidential matters and compliance visits and replies.
• Assists with controlling expenses and operating efficiencies.
• Oversees ordering of supplies, purchase orders, and postage usage.
• Maintains accounting of branch petty cash.
• Researches and resolves complex account/client inquiries.
• Disseminates information at regular branch meetings.
• Coordinates registrations, continuing education, licensing for branch personnel.
• Performs other duties; may perform Branch Manager duties.

Skills

Analytical skills

Interpersonal skills

Leadership

Customer service

Verbal communication

Written communication

Independent work

Education

Bachelor's degree in related field

3 years experience in financial services

Equivalent combination of experience/education

Job description

Job Summary

Under branch manager direction manage the overall operational efficiency of the branch office. Directs day to day operational functions, ensuring compliance with firm and regulatory policies and procedures.

Uses extensive knowledge and skills obtained through education and experience to identify, research, analyze and resolve complex issues.

Essential Duties and Responsibilities

• Performs back-up for all operational functions as required by workloads and absences.
• Works directly with home office personnel to coordinate branch-home office workflow.
• Completes self-audit of branch procedures.
• Assists Branch Manager with confidential matters and compliance visits and replies.
• Assists Branch Manager with controlling expenses and operating at peak efficiencies.
• Oversees ordering of supplies, purchase orders and postage usage.
• Maintains accounting of branch petty cash.
• May review branch invoices and operating statements.
• Researches and resolves complex problems relating to client accounts and inquiries.
• Assists Branch Manager in disseminating information at regular branch meetings.
• Coordinate rent, facility, office maintenance and cleaning/security issues.
• Recruits, selects, orients, trains and supervises branch operations associates.
• In conjunction with the Branch Manager conducts ongoing performance management, scheduled performance appraisals and salary reviews of operations associates, and maintains branch associate files.
• Reviews daily work of operations associates.
• Evaluates workload and responsibilities of support staff to determine necessary assignment changes to maintain efficient workflow.
• Ensures daily staffing levels and cross-training is adequate.
• Coordinates registrations, continuing education, licensing, etc. of branch personnel.
• Performs other duties and responsibilities as assigned. May perform some Branch Manager duties.

Knowledge of

• Company policies and procedures and industry rules and regulations.
• Investment concepts, practices and procedures used in the securities industry.
• Financial markets and products.
• Human resource management principles and practices.

Ability to

• Operate standard office equipment and use required software applications to produce correspondence, reports, electronic communication, spreadsheets, and databases.
• Handle stressful situations and lead others in providing a high level of customer service in a calm and professional manner, constantly projecting a Service 1st attitude.
• Project a professional and pleasant appearance and demeanor to work with clients; utilize tact and diplomacy in dealing with customers in a deadline-driven environment.
• Employ good analytical skills to be able to research account information and resolve problems.
• Establish and communicate clear directions and priorities.
• Utilize good interpersonal and verbal and written communication skills to deal with clients, financial advisors, support staff and home office personnel.
• Establish and maintain a respected position of leadership to influence, motivate and persuade others to achieve desired outcomes.
• Effectively organize, manage, track and complete multiple detailed tasks and assignments with frequently changing priorities and deadlines in a fast-paced work environment.
• Work independently, under minimal supervision.

Education/Previous Experience

• Bachelor's degree (B.A.) from four-year college or university in related field and three (3) years experience in the financial services industry, preferably including related operational management and supervisory experience.
• OR ~
• An equivalent combination of experience, education, and/or training as approved by Human Resources.

Licenses/Certifications

• SIE required provided that an exemption or grandfathering cannot be applied.
• Series 7, 9 & 10 required.
• Series 63, 65 and/or 66 as required by state.
• Ability to obtain additional securities and advisory state registrations if required by state.

Due to pay transparency, our roles auto-populate with Federal minimums. However, the office has determined the appropriate range for this position to be $100,000.00 to $125,000.00 base salary.