Branch Operations Manager

Viking Group, Inc.; Columbus (OH); On-site; USD 70,000 - 110,000; Full time

Job summary

Viking Group, Inc. in Columbus, OH seeks a Branch Operations Manager to oversee safety, administrative, personnel, financial and internal functions of the location.

You will provide leadership to staff to optimize performance, service, productivity and quality, and lead the branch operations team to achieve KPIs. The role requires developing and maintaining customer relationships, managing inventory and shipments, ensuring DOT compliance and SOP adherence, and coordinating with the

Qualifications

• Experience leading branch operations and multi-functional teams.
• Strong understanding of P&L, budgeting and capital planning.
• Proven ability to develop customer relationships and resolve issues.
• Solid knowledge of safety, compliance and SOP requirements.

Responsibilities

• Provides leadership and direction to all managers, makes decisions and recommendations, maintains profitability and productivity.
• Manage inventory, shipments, customer service, fabrication, and warehouse layout, including proficiency in all software systems; operate warehouse and related equipment as needed.
• Continuously develop and maintain customer relationships, address and resolve customer complaints in a timely manner.
• Maintains compliance with applicable government regulations, DOT compliance, and SOPs; ensure environmental health, housekeeping and safety responsibilities are followed.
• Maintains communication between the branch, District/Regional Operations Manager and Sales Team.
• Understanding of P&L, Budget and Capital Planning. Develop multi-year branch business plan.
• Conducts all supervisory responsibilities.
• Maintains a satisfactory rating on Safety and Quality Audits.
• Performs other duties as assigned.

Skills

Leadership

P&L knowledge

Budgeting

Operations management

Safety compliance

Customer relations

Job description

Primary Function

The Branch Operations Manager is responsible for all safety, administrative, personnel, financial and internal functions of the location. Provides leadership to staff to optimize established levels of business performance objectives service, productivity and quality. Responsible for organizing, motivating and leading the branch operations team. The Branch Operations Manager will be accountable for key performance metrics.

Primary Function

The Branch Operations Manager is responsible for all safety, administrative, personnel, financial and internal functions of the location. Provides leadership to staff to optimize established levels of business performance objectives service, productivity and quality. Responsible for organizing, motivating and leading the branch operations team. The Branch Operations Manager will be accountable for key performance metrics.

Major Duties And Responsibilities

• Provides leadership and direction to all managers, makes decisions and recommendations, maintains profitability and productivity.


• Manage inventory, shipments (including outside carriers), customer service, fabrication, and warehouse layout, including proficiency in all corresponding software systems, as needed. This includes ability to operate all equipment in warehouses, fabrication shops (if applicable), ship and receive, manually lift inventory (with or without accommodation), and function in a customer service and stock listing capacity.


• Continuously develop and maintain customer relationships, address and resolve customer complaints in a timely manner, as well as build relationships inside the company.


• Maintains compliance with applicable government regulations, DOT compliance, and SOPs. Ensure environmental health, housekeeping and safety responsibilities are followed.


• Maintains communication between the branch, District/Regional Operations Manager and Sales Team.


• Understanding of P&L, Budget and Capital Planning. Develop multi-year branch business plan.


• Conducts all supervisory responsibilities.


• Maintains a satisfactory rating on Safety and Quality Audits.


• Performs other duties as assigned.