Branch Operations Manager

Socket.dev; Chicago (IL); On-site; USD 55,000 - 75,000; Full time

Job summary

Florida Tile's Chicago-area branch seeks a Branch Operations Manager to oversee daily operations, inventory, and customer service, while ensuring policy compliance and supporting sales activity. You will work with the Branch Manager to achieve financial goals and maintain OSHA files and safety programs.

The role requires proficiency with Word, Outlook, Excel, SAP experience, forklift operation, and tile product knowledge.

Qualifications

• Proficient in Word, Outlook and Excel.
• SAP experience a plus.
• Knowledge of Florida Tile product catalog.
• Operate forklift and related warehouse equipment; lift up to 50 lb.
• Ability to meet deadlines with little supervision.
• Tile or flooring industry experience is a plus.
• Associates degree or higher preferred.
• Operational and logistical experience is a plus.

Responsibilities

• Develop, maintain, and grow walk-in customer relationships; upsell and post-sale follow-up.
• Manage inventory: cycle counts, accuracy, full inventories, and write-offs.
• Oversee freight policy, payments, and cost control.
• Ensure accurate order entry, invoicing, pricing rules, and vendor credits.
• Maintain warehouse safety and handle inbound/outbound shipments.
• Keep OSHA files updated and ensure safety guidelines are followed.
• Oversee purchasing from vendors and backorder management.
• Enforce credit policies and manage collections and payments.
• Handle cash receipts, deposits, and petty cash.
• Assist HR tasks including payroll reporting and interviewing.
• Administer SAP payments and related branch duties.

Skills

MS Word

MS Outlook

MS Excel

Forklift operation

Deadline-driven

Tile industry

Operations experience

Logistics experience

Education

Associates degree or higher

Tools

SAP

Job description

SUMMARY

This position is responsible for the day to day operational functions and inventory management of the branch. The Branch Operations Manager (BOM) must ensure that customer service, inside sales, and sales support functions are provided at the highest level, all while maintaining 100% compliance with FTI policies, procedures, and guidelines. The BOM is responsible, with the Branch Manager, to ensure that the branch financial goals are met.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Responsible for sales functions including: Developing, maintaining, and growing walk-in customer relationships and purchases, implement upselling (mix) and add-on selling techniques with all branch customers, and post sales follow up activities
• Responsible for inventory management functions including: Cycle counts and results, Inventory accuracy and adjustments, full physical inventories, maintain warehouse stocking profile, returns to vendor, sample policy enforcement & write-offs, and discontinued inventory process.
• Responsible for logistics functions including: Freight policy enforcement, processing freight payments, and freight cost control
• Responsible for customer service including: Order entry & accuracy crosscheck, paperwork and processing, showroom and contractor area service, new part & account set up, invoicing, ensure pricing accuracy and rules are followed, and vendor credits.
• Responsible for the warehouse including: Safety (acts as Branch Safety Program Coordinator to ensure that all company safety guidelines and measures are adhered to) and processing inbound and outbound shipments & returns.
• Responsible for the maintenance of the OSHA files.
• Responsible for purchasing functions including: Purchasing and receiving from NDC and non FTI vendors (including application of min/max philosophy to keep Branch Inventory Valuation within targeted range), branch transfers, and reviewing backorders.
• Responsible for credit functions including: Enforcing company credit policies, processing customer credit applications, weekly collection calls, and on account payments.
• Responsible for cash handling including: All cash receipts, daily bank deposits, and petty cash fund.
• Responsible for Human Resource functions including: Weekly payroll reporting, forward HR info to direct reports, positive work environment, involved with hiring and interviewing process, and manage overtime needs and budget
• Responsible for payment processing functions (SAP)
• Additional duties as assigned

Miscellaneous Duties:

• Review, and propose opportunities to improve, financial, and operational performance with Branch Manager
• Maintain full knowledge and understanding of Florida Tile catalog of products and ancillary products offered by the company for selling, training, and customer resource purposes
• Perform employee training including forklift training and SAP training
• Perform warehouse and showroom duties as needed
• Perform all other business functions as directed by Branch Manager
• Additional duties as assigned

QUALIFICATIONS:

• Must be proficient in Word, Outlook, and Excel
• SAP experience a plus
• Must be able to obtain complete knowledge of all Florida Tile products
• Must be able to perform all functions in the warehouse when needed including, but not limited to, driving a forklift, loading and unloading trucks, operating a pallet jack, and lifting up to 50 pounds repetitively
• Ability to meet deadlines and schedules with little supervision
• Flooring or tile industry experience a plus
• Associates degree or higher preferred
• Operational and logistical experience is a plus

EQUAL EMPLOYMENT OPPORTUNITY

Florida Tile is committed to fostering a workplace built on fairness, respect, and equal opportunity. Employment decisions are based on qualifications, merit, and business needs. We value diversity and are committed to creating an inclusive environment for all employees regardless of age, race, color, marital status, sexual orientation, gender, religion, national origin, veteran status, disability, or any other protected status under applicable law.