Branch Operations Manager

Florida Tile, Inc.; Chicago (IL); On-site; USD 65,000 - 90,000; Full time

Job summary

Florida Tile, Inc. is seeking a Branch Operations Manager to oversee day-to-day branch operations, inventory, sales support, and compliance with company policies. The role partners with the Branch Manager to meet financial goals and ensure excellent customer service.

Key duties include driving sales growth, managing inventory and freight, and supervising warehouse safety, purchasing, credit, cash handling, and HR tasks. SAP is used for processing and reporting.

Qualifications

• Associates degree or higher preferred.
• Operational and logistical experience is a plus.
• Must be able to obtain complete knowledge of Florida Tile products.
• Forklift driving ability required.
• SAP experience a plus.

Responsibilities

• Develop, maintain and grow walk-in customer relationships; upsell and follow up.
• Oversee inventory management including cycle counts and physical inventories.
• Manage logistics and freight policies and payments.
• Ensure accurate order entry, invoicing, pricing rules, and vendor credits.
• Maintain OSHA files and warehouse safety program.
• Handle purchasing, credit, and cash handling functions.
• Support HR processes including payroll reporting and staffing.

Education

Associate degree or higher

Tools

Microsoft Word

Microsoft Outlook

Microsoft Excel

SAP

Job description

SUMMARY This position is responsible for the day to day operational functions and inventory management of the branch. The Branch Operations Manager (BOM) must ensure that customer service, inside sales, and sales support functions are provided at the highest level, all while maintaining 100% compliance with FTI policies, procedures, and guidelines. The BOM is responsible, with the Branch Manager, to ensure that the branch financial goals are met.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Responsible for sales functions including: Developing, maintaining, and growing walk-in customer relationships and purchases, implement upselling (mix) and add-on selling techniques with all branch customers, and post sales follow up activities
• Responsible for inventory management functions including: Cycle counts and results, Inventory accuracy and adjustments, full physical inventories, maintain warehouse stocking profile, returns to vendor, sample policy enforcement & write-offs, and discontinued inventory process.
• Responsible for logistics functions including: Freight policy enforcement, processing freight payments, and freight cost control
• Responsible for customer service including: Order entry & accuracy crosscheck, paperwork and processing, showroom and contractor area service, new part & account set up, invoicing, ensure pricing accuracy and rules are followed, and vendor credits.
• Responsible for the warehouse including: Safety (acts as Branch Safety Program Coordinator to ensure that all company safety guidelines and measures are adhered to) and processing inbound and outbound shipments & returns.
• Responsible for the maintenance of the OSHA files.
• Responsible for purchasing functions including: Purchasing and receiving from NDC and non FTI vendors (including application of min/max philosophy to keep Branch Inventory Valuation within targeted range), branch transfers, and reviewing backorders.
• Responsible for credit functions including: Enforcing company credit policies, processing customer credit applications, weekly collection calls, and on account payments.
• Responsible for cash handling including: All cash receipts, daily bank deposits, and petty cash fund.
• Responsible for Human Resource functions including: Weekly payroll reporting, forward HR info to direct reports, positive work environment, involved with hiring and interviewing process, and manage overtime needs and budget
• Responsible for payment processing functions (SAP)
• Additional duties as assigned

Miscellaneous Duties

• Review, and propose opportunities to improve, financial, and operational performance with Branch Manager
• Maintain full knowledge and understanding of Florida Tile catalog of products and ancillary products offered by the company for selling, training, and customer resource purposes
• Perform employee training including forklift training and SAP training
• Perform warehouse and showroom duties as needed
• Perform all other business functions as directed by Branch Manager
• Additional duties as assigned

QUALIFICATIONS

• Must be proficient in Word, Outlook, and Excel
• SAP experience a plus
• Must be able to obtain complete knowledge of all Florida Tile products
• Must be able to perform all functions in the warehouse when needed including, but not limited to, driving a forklift, loading and unloading trucks, operating a pallet jack, and lifting up to 50 pounds repetitively
• Ability to meet deadlines and schedules with little supervision
• Flooring or tile industry experience a plus
• Associates degree or higher preferred
• Operational and logistical experience is a plus

Equal Employment Opportunity

Florida Tile is committed to fostering a workplace built on fairness, respect, and equal opportunity. Employment decisions are based on qualifications, merit, and business needs. We value diversity and are committed to creating an inclusive environment for all employees regardless of age, race, color, marital status, sexual orientation, gender, religion, national origin, veteran status, disability, or any other protected status under applicable law.