Branch Operations Manager

DeKalb Health; Andover (KS); On-site; USD 27,552,000 - 38,573,000; Part time

Job summary

DeKalb Health in Andover, KS seeks a branch leadership position to guide daily operations, ensure safety and service quality, and develop staff within the YMCA framework. You will oversee staff performance, training, and adherence to policies, while collaborating with department leaders to meet branch goals.

The role requires strong supervisory skills, customer service background, and the ability to manage a diverse team in a busy community setting, including evenings and weekends as needed.

Qualifications

• Minimum age 21
• Minimum of two years customer service experience
• Minimum one-year supervisory experience
• Internal candidates not meeting above requirements must be employed for at least two years and have met or exceeded performance measurements.

Responsibilities

• Make sure staff are actively exhibiting Culture of Excellence and communicating the mission, vision and values of the Wichita YMCA
• Ensure all staff are dressed appropriately for their program area as stated in the Employee Handbook
• Monitor number of staff in each program area and adjust staffing as needed to meet ratios
• Correct inappropriate behavior and coordinate with supervisor for disciplinary action
• Ensure staff are present and working appropriately
• Educate staff on crisis response plan and safety protocols
• Conduct regular walk-throughs during shifts
• Ensure services comply with YMCA standards and methods of operation
• Evaluate delivery and effectiveness of programs and services
• Implement front desk procedures properly
• Maintain knowledge of association-wide programs for staff education
• Display membership and program information appropriately
• Be accessible to staff and members
• Communicate inquiries to other departments and ensure timely response
• Submit MOD reports at end of each shift
• Provide leadership for Strong Community Campaign and fundraising goals
• Maintain familiarity with risk management policies and daily incident reporting
• Keep front desk area clean and orderly
• Follow boundaries, policies, mandated reporting and confidentiality
• Attend training and conferences for professional development
• All other duties as assigned.

Skills

Customer service

Supervisory experience

Job description

DeKalb Health in Andover, KS seeks a branch leadership position to guide daily operations, ensure safety and service quality, and develop staff within the YMCA framework. You will oversee staff performance, training, and adherence to policies, while collaborating with department leaders to meet branch goals.

The role requires strong supervisory skills, customer service background, and the ability to manage a diverse team in a busy community setting, including evenings and weekends as needed.