Branch Manager on Duty - Lead Staff & Elevate Service

Greater Wichita YMCA; Andover (KS); On-site; USD 42,000 - 65,000; Full time

Job summary

Greater Wichita YMCA manager on duty leads branch operations, ensuring culture of excellence and high standards in staff performance and member service. You will supervise staff, enforce policies, and coordinate with department leaders to maintain safety, program quality, and responsive service across shifts.

The role emphasizes visible leadership, proactive crisis response planning, and consistent communication to keep the facility welcoming, safe, and well-run for members and staff alike.

Qualifications

• Proven leadership and staff supervision experience in a service environment.
• Ability to develop staff and reinforce YMCA mission and values.
• Knowledge of crisis response planning and policy adherence.

Responsibilities

• Lead staff development and ensure Culture of Excellence across programs.
• Oversee front desk procedures and risk management in the branch.
• Monitor service delivery, program quality, and staff ratios.
• Communicate with departments and complete shift reports within 24 hours.
• Support fundraising and community campaigns as assigned.
• Ensure incident reporting and safety compliance are maintained.

Skills

Leadership

Staff development

Communication

Culture of Excellence

Crisis response planning

Job description

Greater Wichita YMCA manager on duty leads branch operations, ensuring culture of excellence and high standards in staff performance and member service. You will supervise staff, enforce policies, and coordinate with department leaders to maintain safety, program quality, and responsive service across shifts.

The role emphasizes visible leadership, proactive crisis response planning, and consistent communication to keep the facility welcoming, safe, and well-run for members and staff alike.