Branch Leader: Community & Wellness Operations

YMCA of the USA; Sacramento (CA); On-site; USD 70,000 - 110,000; Full time

Job summary

YMCA of the USA is seeking a Capital YMCA Branch Manager to provide leadership and operational oversight for the Capital YMCA branch. The role ensures excellent member service, resource efficiency, and collaborates with Aquatics to develop pool schedules.

You will supervise customer service, Kids Club, sport courts, and fitness equipment, while aligning with YMCA standards and supporting branch initiatives across the association.

Qualifications

• Minimum of two (2) years’ experience in a supervisory or management role (customer service/operations/recreational facility management).
• Strong customer service, communication, and interpersonal skills.
• Ability to lead teams and manage multiple operational priorities.
• Knowledge of YMCA operations and programs preferred.
• Completion of YMCA program-specific and trainer certifications.
• Ability to relate effectively to diverse groups in the community.

Responsibilities

• Provide day-to-day leadership and management of branch operations.
• Supervise and develop the customer service team, ensuring high levels of service delivery.
• Work with the Pool Manager on lifeguard scheduling and staffing to maintain safe aquatic operations.
• Oversee Kid’s Club operations, ensuring quality programming and staff engagement.
• Coordinate scheduling of sport courts and upkeep of health & wellness equipment.
• Support association-wide initiatives and cross-functional responsibilities.
• Partner with HR to assist branch hiring and onboarding.
• Represent the YMCA in community and professional settings as appropriate.

Skills

Supervisory experience

Customer service

Communication

Interpersonal skills

Team leadership

YMCA operations knowledge

Trainer certifications

Job description

YMCA of the USA is seeking a Capital YMCA Branch Manager to provide leadership and operational oversight for the Capital YMCA branch. The role ensures excellent member service, resource efficiency, and collaborates with Aquatics to develop pool schedules.

You will supervise customer service, Kids Club, sport courts, and fitness equipment, while aligning with YMCA standards and supporting branch initiatives across the association.