Branch Operations Leader — Restoration & Growth

Neighborly Company and its affiliates; Ridgeland (SC); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Competitive Pay

401(k) with Company Match

50% of Medical Insurance Costs Covered

Company-Paid IICRC Certifications &amp

Take-Home Company Vehicle

Leadership Development Opportunities

Career Growth & Advancement

Supportive Team-Oriented Environment

Job summary

Rainbow Restoration in Ridgeland, SC is seeking an Operations Manager to lead our branch operations across the assigned territory. You will oversee water mitigation, mold remediation, fire and contents restoration, estimating, scheduling, and subcontractor management while delivering safe, efficient, and profitable services.

This hands-on leadership role combines daily team direction with field involvement, building scalable processes, driving profitability, and maintaining exceptional customer

Qualifications

• 3+ years in restoration with mitigation/reconstruction management.
• Leadership or operations management experience preferred.
• Strong knowledge of water mitigation, mold remediation, and fire & contents restoration.
• Xactimate experience required.
• IICRC certifications (WRT/ASD/AMRT) required; journeyman/master preferred.
• Valid Driver’s License with a clean record.

Responsibilities

• Oversee day-to-day branch operations including mitigation, remediation, reconstruction, and emergency response.
• Establish service schedules to meet demand and profitability.
• Supervise technicians and staff with training and performance management.
• Perform inspections and manage scope of work on job sites.
• Execute, review, and audit estimates for profitability and quality.
• Maintain documentation, insurance approvals, and billing records.
• Recruit, hire, and develop operational team members.
• Monitor KPIs, customer satisfaction, and branch performance.

Skills

Leadership

Team management

Operations planning

Customer service

Problem solving

Education

WRT/ASD/AMRT certifications

Journeyman/Master IICRC preferred

Tools

Xactimate

MICA/Symbility/Alacrity/DASH

Time & Materials experience

Job description

Rainbow Restoration in Ridgeland, SC is seeking an Operations Manager to lead our branch operations across the assigned territory. You will oversee water mitigation, mold remediation, fire and contents restoration, estimating, scheduling, and subcontractor management while delivering safe, efficient, and profitable services.

This hands-on leadership role combines daily team direction with field involvement, building scalable processes, driving profitability, and maintaining exceptional customer