Restoration Branch Manager

Hunter Super Techs - TurnPoint; Ridgeland (MS); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

Competitive Pay

401(k) with Company Match

Company-Paid IICRC Certifications & CE

Take-Home Company Vehicle

Leadership Development Opportunities

Career Growth & Advancement

Supportive Team-Oriented Environment

Job summary

Rainbow Restoration is seeking an Operations Manager to lead branch operations across mitigation, reconstruction, and restoration projects. You will drive scheduling, client communications, staff development, and profitability while maintaining high customer satisfaction.

The role blends hands-on field duties with strategic planning, requiring a proactive leader capable of coordinating a diverse team and ensuring safety and compliance across the operation.

Qualifications

• Minimum 3+ years in restoration industry with mitigation and/or reconstruction management.
• Experience leading branch operations and coordinating multiple teams.
• Xactimate experience is required.
• IICRC certifications preferred (Journeyman/Master or equivalent).
• Strong organizational, communication and problem-solving abilities.

Responsibilities

• Oversee day-to-day branch operations including water mitigation and restoration work.
• Supervise technicians, field supervisors, project managers, and coordinators.
• Develop and audit estimates to ensure profitability and accuracy.
• Manage subcontractors, vendors, and client communications.
• Support recruiting, onboarding, and leadership development.

Skills

Leadership

Team management

Customer service

Communication

Problem-solving

Xactimate

Project coordination

Estimating

Operational leadership

Education

IICRC Journeyman/Master

WRT/ASD/AMRT certifications

IICRC certifications (general)

Tools

MS Office / Spreadsheet tools

Estimating software

Calibrated field reporting tools

Job description

Do you want variety in your job, where every day is different? Do you enjoy leading teams while still rolling up your sleeves to get things done? Are you looking for a career where you can make a difference in people’s lives and the community?If you said yes to the above, then we may have a great opportunity for you at Rainbow Restoration as an Operations Manager!This is not your typical management role. At Rainbow Restoration, you are helping families and businesses recover after water, mold, fire, and storm-related property losses while leading the day-to-day operations of a growing branch location.This role serves as the operational leader for the assigned territory and oversees all aspects of restoration operations including water mitigation, mold remediation, fire & contents restoration, estimating, reconstruction coordination, customer service, scheduling, technician development, and operational performance.This position is ideal for someone who thrives in fast-paced environments, enjoys leading teams, building operational processes, driving profitability, and maintaining exceptional customer experiences. Perks if you have experience in both Mitigation and Rebuild within the restoration industry.The ideal candidate is self-driven, enthusiastic, organized, customer-focused, and motivated to make a quality difference within our territories while helping grow future leaders throughout the organization.Competitive PerksCompetitive Pay401(k) with Company Match50% of Medical Insurance Costs Covered by EmployerCompany-Paid IICRC Certifications & Continuing Education (including renewals)Take-Home Company VehicleLeadership Development OpportunitiesCareer Growth & Advancement OpportunitiesSupportive Team-Oriented EnvironmentPosition SummaryThe Operations Manager oversees all branch operations within the assigned territory while ensuring services are delivered safely, efficiently, profitably, and above industry standards.This role is expected to create high levels of customer satisfaction, fulfill company contractual obligations through timely and profitable delivery of services, coordinate schedules and dispatch services, oversee team performance and operational workflows, maintain documentation and billing standards, and help train and develop future leaders within the Rainbow team.The Operations Manager serves as the operational point person for mitigation, fire & contents, reconstruction coordination, customer communication, estimating, subcontractor management, technician development, and overall branch performance.This is a leadership role that still requires a hands-on operational mindset and field involvement when needed.Duties & ResponsibilitiesOversee day-to-day branch operations involving water mitigation, mold remediation, fire & contents restoration, reconstruction coordination, and emergency response servicesEstablish and maintain service schedules to ensure all services are delivered efficiently while meeting customer demand and profit margin expectationsSupervise technicians, field supervisors, project managers, coordinators, and operational staff including training, coaching, development, and performance management in conjunction with leadership teamsPerform inspections and manage scope of work on job sites before, during, and after work is completedExecute timely, accurate, and profitable estimatesWrite, review, and audit estimates to ensure accuracy, profitability, and operational qualityOversee all job files to ensure proper documentation, insurance approvals, customer authorizations, billing accuracy, and operational notes are maintainedPromptly respond to all communications related to customer requests, business demand, escalated situations, and job status updatesEnsure all dispatched jobs are responded to in a timely and professional mannerMaintain and build relationships with subcontractors, vendors, adjusters, property managers, and referral partnersManage subcontractors on reconstruction and restoration projects while monitoring performance, budgets, and completion standardsAssist with recruiting, hiring, onboarding, and development of operational team membersWork alongside leadership to develop operational business plans, growth strategies, department goals, and training initiativesMonitor operational KPIs, profitability, customer satisfaction, workflow efficiency, and branch performance metricsEnsure compliance with OSHA standards, IICRC standards, company procedures, PPE requirements, and hazardous material handling guidelinesIdentify operational issues, staffing challenges, safety concerns, and workflow inefficiencies proactively while implementing solutionsMaintain accurate operational reports and communicate issues, trends, and updates to leadership teamsAssist with emergency response operations and support field teams during high-demand situations when neededPerform mitigation or rebuild duties alongside technicians and operational teams as business demands requireTravel throughout assigned territory and support other locations when operationally necessaryPerform additional operational and leadership duties as assignedRequirements & SkillsMinimum 3+ years of restoration industry experience including mitigation and/or reconstruction management preferredPrevious leadership, branch management, operations management, or project management experience preferredStrong understanding of water mitigation, mold remediation, fire & contents restoration, reconstruction coordination, estimating, and operational workflowsXactimate experience requiredMICA, Symbility, Alacrity, DASH, and/or Time & Materials experience preferredWRT, ASD, and AMRT certifications requiredJourneyman or Master IICRC certifications preferredStrong organizational, leadership, communication, and problem-solving abilitiesAbility to lead teams while maintaining a hands-on operational mindsetExcellent customer service and relationship management skillsAbility to manage multiple projects, priorities, schedules, and operational demands simultaneouslyComfortable working in both office and field environmentsComputer literate with working knowledge of spreadsheets, estimating software, business systems, and operational reporting toolsComfortable working in confined spaces such as crawlspaces and attics while wearing PPE when necessaryNot afraid to roll up your sleeves and get dirtyPositive attitude with strong work ethic and leadership mentalityValid Driver’s License with a clean driving recordAbility to pass a drug test and extensive background screeningAbility to lift and/or move up to 100 poundsComfortable standing, walking, climbing, bending, and working at elevated heights or in varying environmental conditionsAvailable for full-time work including overtime, on-call rotations, and statewide travel as business demands requireWhy Join Rainbow Restoration?At Rainbow Restoration, we believe in investing in our employees and creating long-term career opportunities. We foster a supportive, growth-oriented culture where leadership, initiative, accountability, craftsmanship, operational excellence, and customer service are recognized and rewarded.Every day presents a new challenge and an opportunity to help customers recover from unexpected property losses — and our team takes pride in making that happen.Looking for a career working with the best? Join the Rainbow Family!Rainbow Restoration provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Rainbow Restoration complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Rainbow Restoration expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.