Branch Operations Leader & People Coach

Royal Credit Union; Whitehall (WI); On-site; USD 66,000 - 75,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

5% 401k employer match

Paid family and sick leave

Vacation and sick time accruals

Childcare reimbursement

Tuition and student loan debt relief

Pet insurance

Job summary

Royal Credit Union is seeking a Branch Supervisor at the Whitehall location to lead and develop a high-performing branch team while delivering exceptional member experiences. You will oversee daily operations, coach staff, and drive community engagement to support growth.

The role is full-time, salaried, with training at the Corporate Center in Eau Claire, WI, and a strong focus on compliance and performance improvement.

Qualifications

• Leadership experience or training in a supervisory role.
• Customer service experience is required.
• Strong operational and analytical capabilities to monitor performance metrics and ensure compliance.

Responsibilities

• Lead and manage the branch team to ensure efficient operations and exceptional customer service.
• Recruit, coach, and develop talent; oversee daily workflows and compliance.
• Build community relationships to support growth and drive branch performance.

Skills

Leadership

Customer service

Operations

KPIs

Communication

Education

High School Diploma or Equivalent

Associate's Degree or related field

Job description

Royal Credit Union is seeking a Branch Supervisor at the Whitehall location to lead and develop a high-performing branch team while delivering exceptional member experiences. You will oversee daily operations, coach staff, and drive community engagement to support growth.

The role is full-time, salaried, with training at the Corporate Center in Eau Claire, WI, and a strong focus on compliance and performance improvement.