Branch Supervisor - Whitehall

Royal Credit Union; Whitehall (OH); On-site; USD 66,000 - 75,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401k Match

Paid Leave

Tuition Assistance

Student Loan Assistance

Pet Insurance

Childcare Reimbursement

Job summary

Royal Credit Union's Whitehall location seeks a Branch Supervisor to lead the branch team, coach staff, and oversee daily operations to deliver outstanding member service.

You’ll drive performance, recruit and develop talent, monitor KPIs, ensure policy compliance, and build strong community relationships to support growth and service excellence.

Qualifications

• Leadership experience or training is required.
• Customer service experience required.
• Strong operational and analytical capabilities to monitor KPIs and ensure compliance.

Responsibilities

• Lead and manage the branch team to ensure efficient operations and service.
• Recruit and develop talent; oversee daily workflows and staff performance.
• Maintain compliance with policies and regulations while driving branch growth.

Skills

Leadership

Customer service

Communication

Relationship-building

Education

High School Diploma or Equivalent

Associate's Degree in Business/Accounting/Finance or related field

Job description

Do you enjoy leading teams and delivering exceptional member experiences while driving branch performance? Become a Branch Supervisor at the Royal Credit Union Whitehall Location! In this role, you’ll coach and develop talent, oversee daily branch operations, and build strong community relationships to support growth and success.

Why Royal?

Member and Community Focused: We are dedicated to making a positive impact on our Members and the communities we serve, going beyond financial services to enrich lives and foster growth.

Supportive Environment: Join a collaborative, values-driven workplace that is always evolving. We support each other and work together to achieve our goals.

Professional Growth: We offer numerous opportunities for training and advancement, helping you continuously develop and advance your skills.

Empowerment: We empower our team members to make decisions and drive initiatives that help our Members achieve their financial goals. Your ideas and contributions are valued and encouraged.

Community Involvement: Engage with your local community through various initiatives and events, making a tangible difference where you live and work. Be part of something bigger.

What You’ll Do:

The purpose of this role is to lead and manage the branch team, ensuring efficient operations, exceptional customer service, and continuous performance improvement. This includes recruiting and developing talent, overseeing daily workflows, maintaining compliance with policies and regulations, addressing member needs, monitoring performance metrics, driving change initiatives, and fostering community relationships for business growth.

Our Commitment To You:

• Compensation: $65,582 - $75,420 annually (candidates with significant related experience may be higher).
• Benefits: Royal is proud to take care of our team members and their families! In addition to our comprehensive medical, dental, and vision insurance plans, Royal offers a 5% 401k employer match, paid family and sick leave, vacation and sick time accruals, childcare reimbursement, tuition and student loan debt assistance, pet insurance, and much more!

What’s Needed For This Position:

• High School Diploma or Equivalent
• Associate's Degree or the Equivalent in Experience in Business, Accounting or Finance or related field
• Networking within communities to attract new business and build strong relationships.
• One (1) year leadership experience or equivalent leadership training.
• Customer service experience
• Must be bondable
• Demonstrated ability to lead, coach, and develop team members by setting clear expectations, providing consistent feedback, and fostering a collaborative, high-performing and engaged team environment
• Strong operational and analytical capabilities with the ability to interpret performance data, monitor KPIs, ensure compliance with policies and regulations, and implement strategies that drive branch performance and efficiency
• Advanced communication and relationship-building skills, including the ability to influence, resolve member concerns, collaborate across teams, and represent the organization effectively within the community
• Adaptability and innovative thinking, with the ability to lead teams through change, encourage continuous improvement, and navigate evolving business needs with resilience and confidence
• Technical proficiency and business acumen, including the ability to quickly learn new technologies, utilize digital tools, and apply financial services knowledge to support operations and member solutions

We’d Love To See:

• One (1) year experience working in financial services (transaction processing, new accounts, loans..etc)

Work Schedule:

• Full-time, working approximately 40 hours per week. Hours and shifts vary between 8:30am-5:30pm Monday through Friday with occasional weekends from 8:30am to 12:00pm, as needed. This is a salaried, exempt-level position.

Training:

• Prior to starting a normal work schedule, new Royal team members must attend Foundation Training at our Corporate Center in Eau Claire, WI from 9:00am - 4:30pm on Monday and Tuesday during their first week of employment. Out-of-town learners may be eligible for reimbursement of travel and lodging expenses, subject to Royal's travel and expense reimbursement guidelines.

o Foundation Training covers fundamental information about Royal’s culture and core values which sets the stage for team members to be successful within our organization.