Branch Leader: Operations & Customer Experience

Stephenson Equipment, Inc.; Manassas (VA); On-site; USD 120,000 - 180,000; Full time

Job summary

Stephenson Equipment, Inc. is seeking an experienced Branch Manager to oversee the safe, efficient, customer-focused, and financially responsible operation of the assigned branch.

This leadership role unites sales, service, parts, rental, facilities, and administrative teams to deliver a strong customer experience. You will provide leadership, align departments around goals, mentor managers, monitor financial performance, and ensure continuous improvements.

Qualifications

• Progressive leadership experience in branch operations or a related environment.
• Ability to lead multiple functions and drive accountability.
• Working knowledge of financial statements, budgets, and operational metrics.

Responsibilities

• Lead overall branch performance, safety, customer experience, and financial results.
• Align departments around goals and drive continuous improvement.
• Develop leaders, strengthen teamwork, and foster ownership and urgency.

Skills

Leadership

Cross-functional collaboration

Budgeting & financials

Communication

Education

High school diploma or equivalent

Bachelor’s degree preferred

Tools

Company systems

Job description

Stephenson Equipment, Inc. is seeking an experienced Branch Manager to oversee the safe, efficient, customer-focused, and financially responsible operation of the assigned branch.

This leadership role unites sales, service, parts, rental, facilities, and administrative teams to deliver a strong customer experience. You will provide leadership, align departments around goals, mentor managers, monitor financial performance, and ensure continuous improvements.