Branch Operations Leader & Member Experience Coach

Socket.dev; Bellmore (NY); On-site; USD 65,000 - 90,000; Full time

Job summary

Socket.dev is seeking an Assistant Branch Manager/Assistant Branch Manager Float to partner with the Branch Manager in overseeing branch operations and staff development in the New York area. You will focus on achieving sales and service goals while ensuring policy adherence and security compliance.

The role requires 3+ years in financial or retail sales with supervisory experience, and it includes Notary Public duties, loan oversight within authority, and active participation in community

Qualifications

• 3+ years of financial or equivalent retail sales experience.
• 3-5 years supervisory experience.
• Notary Public required.
• NMLS Registration required.
• Must possess good communication, supervisory, and organizational skills.
• Associate degree or equivalent experience with specialized training in appropriate areas.

Responsibilities

• Manages all functions of the branch and operational activities, including adequate staffing levels, and staff development.
• Provides leadership, coach, train, and manage performance of staff to ensure branch achieves sales and service goals.
• Responsible for the consistent execution of sales and service activities and strategies.
• Ensures branch adheres to operational policies, compliance requirements and security measures.
• Assists in the development and training of staff, including performance reviews, giving constructive feedback, and administering correction action processes.
• Oversees consumer loan production for branch, including approving loans within authority level, underwriting, and disbursement.
• Ensures exceptional Member service to all external and internal Members to foster and capture the credit union culture.
• Supports ongoing marketing strategies, plans, contests, promotions, and focuses in branch.
• Promotes Credit Union through community involvement via memberships in local organizations, participation in town events, and engage in local business networks.
• Suggests changes in products, policies, and procedures that would enhance Member satisfaction, revenue, security, or operational efficiency.
• Follows established audit, security, and compliance guidelines to protect the staff, company assets, and Members from harm or loss.
• Works with Branch Manager to develop, update, and maintain an annual budget for the branch.
• Operates branch within budget and manages controllable components of expenses for the Branch.
• Provides facilities management such as bids for repairs and services, ensuring that security-alarm system functions properly, maintain ATM machines, and other necessary duties.
• Accommodates flexible work schedule to meet branch needs, including evenings and weekends. Provide coverage at other branch locations, as needed.
• Serves as a flexible leader who travels between multiple branches to provide coverage for management absences, ensure operational consistency. Oversee staff, manage daily operations, handle complex Member transactions, and ensure regulatory compliance.
• Perform Notary Public duties.
• Completes projects as assigned.

Skills

Supervisory experience

Financial/retail sales experience

Notary Public

NMLS registration

Clear communication

Education

Associate degree or equivalent

Knowledge of credit products and lending

Tools

Signature Guarantee

Job description

Socket.dev is seeking an Assistant Branch Manager/Assistant Branch Manager Float to partner with the Branch Manager in overseeing branch operations and staff development in the New York area. You will focus on achieving sales and service goals while ensuring policy adherence and security compliance.

The role requires 3+ years in financial or retail sales with supervisory experience, and it includes Notary Public duties, loan oversight within authority, and active participation in community