Branch Operations Leader — Member Experience

DIRECTIONS CREDIT UNION; Ashland (OH); On-site; USD 48,000 - 68,000; Full time

Job summary

Directions Credit Union in Ohio is seeking a Branch Supervisor to lead daily branch operations and ensure accurate member transactions. You will supervise staff, drive service quality, and promote a positive member experience at the branch level.

You will build strong relationships with members, coordinate with Credit Union personnel and management, and ensure compliance with all policies and training. This role requires 3-5 years of banking experience and an associate degree in Banking &

Qualifications

• 3-5 years of customer/member service experience in a bank, credit union or financial institution.
• Associates degree in Banking & Finance or related field preferred.
• Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.

Responsibilities

• Assumes responsibility for the efficient, effective, and accurate performance of supervisory and branch functions.
• Assumes responsibility for the efficient, effective, and accurate performance of member transactions.
• Establishes and maintains effective, professional business relations with members.
• Establishes and maintains effective coordination and working relationships with Credit Union personnel and Management.
• Performs related duties as required or assigned.
• Strictly adheres to all policies, rules, regulations, and training.

Skills

Customer service

Branch operations

Relationship building

Policy compliance

Education

Associates degree in Banking & Finance

Job description

Directions Credit Union in Ohio is seeking a Branch Supervisor to lead daily branch operations and ensure accurate member transactions. You will supervise staff, drive service quality, and promote a positive member experience at the branch level.

You will build strong relationships with members, coordinate with Credit Union personnel and management, and ensure compliance with all policies and training. This role requires 3-5 years of banking experience and an associate degree in Banking &