Branch Leader & Member Experience Coach

First Financial Credit Union; Deming (NM); Hybrid; USD 55,000 - 75,000; Full time

Job summary

First Financial Credit Union is seeking a Branch Supervisor to lead daily branch operations and mentor staff to deliver exceptional member service. The role includes coaching, training, and ensuring adherence to credit union policies, procedures, and regulatory requirements.

The position emphasizes performance management, staffing, and maintaining accuracy in transactions, while coordinating with other branches to support organizational goals and customer satisfaction.

Qualifications

• 4 years of financial industry experience including supervisory experience preferred.
• If degree is held, 3 years and equivalent experience may apply.

Responsibilities

• Supervise and develop staff to ensure quality member service and compliance with CU policies and regulations.
• Perform teller and member service duties as needed; schedule staff for coverage and conduct monthly audits.
• Conduct performance appraisals, coaching, and interviews to fill vacancies within the branch.
• Ensure opening/closing duties, security measures, and compliance with procedures.

Skills

Staff supervision

Customer service

Communication

Coaching & development

Problem solving

Education

High school diploma or equivalent

Bachelor’s degree preferred

Job description

First Financial Credit Union is seeking a Branch Supervisor to lead daily branch operations and mentor staff to deliver exceptional member service. The role includes coaching, training, and ensuring adherence to credit union policies, procedures, and regulatory requirements.

The position emphasizes performance management, staffing, and maintaining accuracy in transactions, while coordinating with other branches to support organizational goals and customer satisfaction.