Branch Operations Leader: Inventory, Service & Team Growth

East Coast Metal Distributors, Inc.; Fayetteville (NC); On-site; USD 42,000 - 58,000; Full time

Job summary

undefined is seeking a capable operations role in Fayetteville, NC to manage branch inventories and oversee staff. The position emphasizes strong customer service, accurate shipment processing and proactive vendor coordination.

You will work in a combined office and warehouse environment, handling payroll, budgets, and daily reporting while ensuring compliance with safety and quality standards.

Qualifications

• Ability to read and comprehend a variety of docs and correspondences in English.
• Must perform basic arithmetic operations (add/subtract/multiply/divide).
• Apply common sense to instructions and procedures.
• Operate office equipment; lift up to 20 pounds as needed.
• Work in office and warehouse settings with potential hazards.

Responsibilities

• Maintain branch inventories and ensure accuracy of receipts.
• Oversee performance of branch employees and regular evaluations.
• Prioritize customer service as the branch’s top goal.
• Confirm shipments and inter-branch transfers; process approvals.
• Answer calls, assist customers, and maintain delivery schedules.
• Visit customers to ensure satisfaction and identify sales opportunities.
• Process payroll and forward to HR; manage documents for new employees or status changes.
• Coordinate with vendors on deliveries and resolve discrepancies.
• Contribute input to the branch budget and ensure equipment is serviced.

Skills

Language skills

Numerical aptitude

Reasoning ability

Manual dexterity

Physical demands

Physical communication

Job description

undefined is seeking a capable operations role in Fayetteville, NC to manage branch inventories and oversee staff. The position emphasizes strong customer service, accurate shipment processing and proactive vendor coordination.

You will work in a combined office and warehouse environment, handling payroll, budgets, and daily reporting while ensuring compliance with safety and quality standards.