Branch Operations Leader - Employee-Owned

Groundworks Operations, LLC; Phoenix (AZ); On-site; USD 48,000 - 72,000; Full time

Benefits offered by this job

Competitive base pay

Bonus and/or commission program

PTO and holidays

Tuition reimbursement

Employee ownership program

Company cell phone

Vehicle & fuel card

Job summary

Groundworks Operations, LLC seeks an Office Manager to anchor daily branch operations in Phoenix, ensuring compliance, customer service excellence, and alignment with growth goals.

As a key leader, you’ll coordinate administrative tasks, support onboarding, manage scheduling and permitting, and partner with Accounting and HR to optimize performance. This role offers ownership potential through our employee ownership program and a strong benefits package.

Qualifications

• Technical degree preferred but not required.
• 2-4 years of work experience in management with direct customer service.
• Construction or home services experience is a plus.

Responsibilities

• Serves as customer advocate and ensures that each branch department is fully engaged and connected with our customers.
• Supports the operation with job costing, scheduling and permitting.
• Communicates and works closely with Accounting and Human Resources departments to manage administrative tasks related to employees such as onboarding, pay, and timekeeping.
• Manages various office administrative staff.
• Reports, tracks, and monitors progress and improvements routinely to Operational Leaders as it relates to overall branch needs and health.
• Helps maintain customer service through resolution.
• Regular and reliable attendance is essential.

Skills

Customer service

Office management

Leadership

Scheduling

Education

Technical degree preferred

Job description

Groundworks Operations, LLC seeks an Office Manager to anchor daily branch operations in Phoenix, ensuring compliance, customer service excellence, and alignment with growth goals.

As a key leader, you’ll coordinate administrative tasks, support onboarding, manage scheduling and permitting, and partner with Accounting and HR to optimize performance. This role offers ownership potential through our employee ownership program and a strong benefits package.