Branch Operations Leader — Customer Experience Coach

Exchange Bank; Sonoma (CA); On-site; USD 34,095 - 41,768; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) plan with company match

Paid time off and sick leave

Tuition reimbursement

Discounts on banking products

Job summary

Exchange Bank is seeking an Assistant Retail Service Manager in Sonoma, California to manage branch operations. Your role will include addressing customer needs, assisting bankers, and ensuring compliance with regulatory requirements.

This full-time position requires a minimum of an Associate's degree and 3 years of branch operations experience. The ideal candidate will possess strong managerial skills and a thorough knowledge of banking regulations.

Benefits include competitive pay, health insurance, and a strong retirement plan.

Qualifications

• 3 years of experience in branch operations.
• Ability to stand, bend, stoop, sit, walk, twist and turn.
• Ability to lift up to 15 pounds occasionally.

Responsibilities

• Manage branch operations and address customer needs.
• Assist and coach bankers on operational tasks.
• Lead daily operational tasks ensuring compliance.
• Cross-train employees on various positions.

Skills

Managerial principles

Relationship banker operations

Banking regulations knowledge

Teller and new accounts operations

Computer skills

Education

Associate's degree in business administration or related field

Job description

Exchange Bank is seeking an Assistant Retail Service Manager in Sonoma, California to manage branch operations. Your role will include addressing customer needs, assisting bankers, and ensuring compliance with regulatory requirements.

This full-time position requires a minimum of an Associate's degree and 3 years of branch operations experience. The ideal candidate will possess strong managerial skills and a thorough knowledge of banking regulations.

Benefits include competitive pay, health insurance, and a strong retirement plan.