Branch Operations Leader, Commercial Lines (Hybrid)

Insurance Office Of America, Inc.; Jurupa Valley (CA); Hybrid; USD 110,000 - 125,000; Full time

Benefits offered by this job

Competitive salaries

Health insurance

Paid holidays

401K with employer match

Career progression opportunities

Work/life balance

Community service commitment

Job summary

Insurance Office Of America, Inc. is seeking a Branch Operations Manager for Commercial Lines in California. The role leads the branch’s operations, manages budgeting and performance, and mentors staff while ensuring service excellence.

The position also supports producer activity and serves as Account Manager for an assigned book of business. The ideal candidate holds an active P&C license, has 5+ years of industry experience with at least 2 years in management, and demonstrates strong

Qualifications

• 5+ years of industry experience with deep, wide-ranging industry knowledge.
• 2+ years of management experience
• All required active property & casualty licensing
• Exceptional Account Management skills, spending 50% of time managing a book of business
• Outstanding communication, people management, and negotiation skills
• Proficiency in MS Office (Outlook, Word, Excel)
• High School Diploma (or equivalent)

Responsibilities

• Lead branch operations and team performance.
• Drive strategic and tactical plans for the branch.
• Manage branch P&L, control costs, and achieve financial goals.
• Understand and manage the annual budget.
• Communicate leadership vision/mission for the branch.
• Build and manage a qualified operations team.
• Participate in recruitment and evaluate merger/acquisition opportunities.
• Ensure HR processes and policies are followed.
• Establish and monitor productivity, efficiency, quality, and service standards.
• Encourage growth and development of personnel.
• Develop future branch operations leaders.
• Promote IOA values and engage with leadership and staff.
• Identify gaps and implement corrective actions.
• Monitor and interpret performance data.
• Maintain communication with Regional Director of Operations and sales leadership.
• Resolve operational issues with Branch 1099 sales personnel.
• Spend up to 50% of time managing an assigned book of business.
• Develop and ensure compliance with core work processes.
• Implement and enforce company policies.
• Maintain high technical competence and industry expertise.
• Continuously improve management and leadership skills.
• Develop positive relationships with IOA leadership and employees.

Skills

Industry experience

Management experience

Account management

Communication skills

Negotiation skills

Education

High School Diploma

Active P&C license

Tools

MS Office (Outlook, Word, Excel)

Job description

Insurance Office Of America, Inc. is seeking a Branch Operations Manager for Commercial Lines in California. The role leads the branch’s operations, manages budgeting and performance, and mentors staff while ensuring service excellence.

The position also supports producer activity and serves as Account Manager for an assigned book of business. The ideal candidate holds an active P&C license, has 5+ years of industry experience with at least 2 years in management, and demonstrates strong