Branch Operations Leader & Client Service Coach

Columbia Bank; Colusa (CA); On-site; USD 28,000 - 37,000; Full time

Benefits offered by this job

Healthcare coverage (medical, dental,

401(k) with employer match

Life insurance

Disability insurance

Tuition assistance

Mental health resources

Identity theft protection

Legal support

Auto and home insurance

Pet insurance

Discount marketplace

Paid vacation

Sick days

Volunteer days

Holidays

Job summary

Columbia Bank is hiring at the Colusa, CA branch to lead daily operations and customer engagement. The role supports both consumer and small business clients, ensuring audit readiness and strong community relationships.

The position requires a background in retail banking, supervisory experience, and the ability to manage mortgage loan activities under SAFE Act guidelines, with on-site work at the Colusa location.

Qualifications

• High School Diploma or GED required.
• Associates or Bachelor's degree in banking, business, or related field preferred.
• 2 years of retail banking experience required.
• 1 year of management or supervisory experience preferred.
• 1 year of consumer and small business lending origination experience preferred.

Responsibilities

• Ensures branch meets or exceeds operations standards and conducts satisfactory audits.
• Coaches team to deepen customer relationships using Client and Business Financial Review.
• Develops and maintains strong, long-term relationships with consumers and businesses in local community.
• Acts as back up to personal banking team to open new accounts, receive loan requests and gather credit-related information.
• Manage, lead, train, and coach Tellers; may oversee personal bankers with Branch Manager.
• Oversee branch tasks such as opening/closing, overdraft monitoring, wire transfers, collections, and stop payments.

Skills

Customer service

Leadership

Attention to detail

Multi-tasking

Spreadsheets

Banking systems

Education

High School Diploma or GED

Associate’s or Bachelor’s in banking or related field

Tools

Banking software

Spreadsheet software

Job description

Columbia Bank is hiring at the Colusa, CA branch to lead daily operations and customer engagement. The role supports both consumer and small business clients, ensuring audit readiness and strong community relationships.

The position requires a background in retail banking, supervisory experience, and the ability to manage mortgage loan activities under SAFE Act guidelines, with on-site work at the Colusa location.