Branch Operations Leader

Community Bank, N.A.; Town of Webster (NY); On-site; USD 31,000 - 47,000; Full time

Benefits offered by this job

11 paid holidays

Medical, Vision & Dental insurance

401K with generous match

Pension

Tuition Reimbursement

Banking discounts

Job summary

Community Bank, N.A., part of Community Financial System, Inc. (CFSI), seeks a Branch Supervisor to oversee a small branch’s staff and operations. You’ll ensure service quality, enforce policies, and assist in achieving branch goals while delivering an excellent customer experience.

The role requires at least four years of related experience and an A.A.S. degree or banking training, plus strong communication skills. This is a full-time position offering competitive pay and benefits.

Qualifications

• A.A.S. Degree or equivalent banking education and training.
• Valid driver license and reliable transportation.
• Minimum four (4) years’ experience in related positions.
• Excellent interpersonal, verbal and written communication skills.

Responsibilities

• Directly supervise branch staff and operations, including transaction approvals and reports.
• Collaborate with Branch/District Manager to set growth, sales, and profit objectives.
• Solicit new business and maintain client relationships to optimize cross-selling.
• Monitor staff performance and provide regular feedback and coaching.
• Ensure adherence to policies, procedures, and regulatory requirements.

Skills

Interpersonal skills

Verbal communication

Written communication

Attention to detail

Leadership

Teamwork

Customer service

Education

A.A.S. degree or banking training

Tools

Banking software

Job description

Community Bank, N.A., part of Community Financial System, Inc. (CFSI), seeks a Branch Supervisor to oversee a small branch’s staff and operations. You’ll ensure service quality, enforce policies, and assist in achieving branch goals while delivering an excellent customer experience.

The role requires at least four years of related experience and an A.A.S. degree or banking training, plus strong communication skills. This is a full-time position offering competitive pay and benefits.