Branch Operations Leader

Bold Reuse; Indianapolis (IN); On-site; USD 52,000 - 56,160; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid holidays

Paid time off

Job summary

Bold Reuse, a full-service reusable packaging platform based in Indianapolis, seeks a Branch Supervisor to lead on-site operations. You will mentor the operations team, drive process improvements, and ensure service contracts meet performance standards.

The role emphasizes strong communication, safety, scheduling, and KPI monitoring to boost efficiency and staff development while upholding Bold Reuse’s culture and client commitments.

Qualifications

• 4+ years of operations or production experience.
• Track record of meeting or exceeding departmental performance goals.
• Familiarity with structures and processes behind successful service operations.
• Strong understanding of team dynamics, with the ability to hire, promote, train, and support a diverse team.
• Willingness to work alongside the team to build expertise in procedures and support KPI and revenue goals.
• Excellent communication across stakeholders — team members, management, and clients.
• Strong problem-solving and analytical skills.
• Willingness to become certified and operate heavy equipment (forklift, pallet jacks) if not already certified.

Responsibilities

• Support, mentor, hire, and motivate the operations team
• Improve processes to maximize operational efficiency
• Build weekly employee schedules based on operational needs
• Establish clear performance expectations, monitor KPIs, and drive continuous improvement
• Provide ongoing feedback to support individual, team, and facility growth
• Partner with operations leadership to develop and execute strategies for continuous performance improvement
• Understand client requirements to prioritize and allocate team and facility resources
• Oversee employee and facility safety, quality, and productivity; identify and correct unsafe conditions and behaviors while recognizing strong safety performance
• Quickly assess performance and capability gaps, take corrective action to mitigate risk, and maintain contingency plans
• Establish and maintain standard operating procedures and preventive maintenance practices for equipment
• Communicate clearly and professionally, verbally and in writing, across all levels of the organization
• Keep leadership informed of progress, plans, and issues affecting production
• Lead regular team meetings that encourage open communication and collaborative problem-solving
• Troubleshoot effectively under pressure
• Share daily operational plans with team members and leadership
• Work alongside the operations team on reusables processing, sanitation, and logistics procedures as needed

Skills

Operations leadership

Staff development

Process improvement

KPI tracking

Communication

Job description

Bold Reuse, a full-service reusable packaging platform based in Indianapolis, seeks a Branch Supervisor to lead on-site operations. You will mentor the operations team, drive process improvements, and ensure service contracts meet performance standards.

The role emphasizes strong communication, safety, scheduling, and KPI monitoring to boost efficiency and staff development while upholding Bold Reuse’s culture and client commitments.